Wells Fargo is seeking a Senior Technology Operations Analyst to join our Chief Technology Office (CTO) team and support our Equities, Fixed Income, and Foreign Exchange groups. Learn more about the career areas and business divisions at wellsfargojobs.com .
You will be responsible for providing platinum level desktop support to Trading Floor employees by analyzing clients' needs and determining impact on the client and systems environment. You will participate in the planning, installation, and implementation of new or modified desktop and desktop related hardware, software, applications, or operating systems to meet clients' requirements.
In this role, you will:
Lead or participate in initiatives and projects and act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
Analyze moderately complex technology operations issues which require in depth review and contribute to the resolution of complex issues
Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
Collaborate with management and teams to answer questions or resolve problems
Provide activity, progress and status reports to management and keep management posted of any critical issues
Provide accurate problem identification, ticket documentation, customer and vendor dialogue
Contribute to planning related to technology operations projects or deliverables
Execute and oversee production deployments, including but not limited to stop and start job, updating processing tables, and write script
Plan and design, document and enforce escalation policies and procedures
Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
Act as a mentor for individuals
Required Qualifications:
4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of experience analyzing moderately complex desktop support issues which require in depth review
4+ years of experience providing desktop support at an enterprise level
Desired Qualifications:
4+ years of experience with desktop and laptop hardware configurations for Dell, HP, and Lenovo
Intermediate troubleshooting and problem-solving skills with Windows Operating System
Knowledge and understanding of technology support: printer configuration, repairs, and maintenance
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Scripting and automation experience
2+ years of ServiceNow experience
Experience supporting Citrix and VMware infrastructure and hosted applications
1+ year of experience with encryption technologies
Expert in supporting the Microsoft Office suite
Experience with Blackberry messaging software
Experience with Apple products
Exposure to desktop network connectivity diagnostics and troubleshooting (Including Wi-Fi)
Experience with software troubleshooting
Experience with various hardware platforms and diagnosing failed components
Versed in various remote access technologies
Experience supporting an Active Directory integrated environment
Understanding of Windows command line
Exposure to a Trading Floor environment
Experience supporting Market Data applications
Fundamental knowledge of Cloud Computing
Job Expectations:
Willingness to work 100% on-site at stated location on the job opening
Flexibility to work in a 24/7 environment
Ability to work on call as assigned
Flexibility to work rotating shifts
This position is not eligible for Visa sponsorship
Relocation assistance is not available for this position
Location:
500 W 33rd St - New York, New York 10001
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $36.68 - $65.24 Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date: 11 Nov 2024 * Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.