Company Overview: Join a respected, family-owned business in Everett, WA, with over 70 years of experience as one of the nation's largest independent medical equipment and supplies providers. This organization values its employees and fosters a collaborative work environment.
Role Summary: We are seeking a dedicated Customer Support Specialist to enhance our customer service team. The ideal candidate will have prior medical customer service experience and will be comfortable interacting face-to-face at the front counter. With well-polished communication skills and a friendly demeanor, you will engage with customers enthusiastically in a fast-paced environment.
Location: Everett, WA (On-Site Role)
Pay: $20-23 per hour
Schedule: Monday to Friday, 8:30 AM - 5:00 PM
Key Responsibilities:
Welcome customers with professionalism, creating a positive first impression.
Promptly answer incoming calls and assist with inquiries, maintaining clear and effective communication.
Demonstrate comprehensive knowledge of products, including placement, availability, pricing, and usage.
Assess customer needs to recommend suitable products or services.
Educate patients and clients about medical products and services.
Assist customers in fitting and selecting medical products, ensuring a comfortable experience.
Process customer orders accurately and input them into the system.
Maintain a clean, organized, and presentable showroom.
Perform additional tasks as needed to support team operations.
Qualifications:
At least 1 year of experience in customer service within the healthcare industry, with a focus on medical products.
Comfortable with face-to-face interactions at the front counter.
Ability to sit, stand, and walk for extended periods.
Proficiency in data entry and a willingness to learn necessary software applications.
If you are passionate about providing exceptional customer support in a dynamic environment and thrive on face-to-face interactions, we encourage you to apply!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.