Helpdesk Specialist at The Judge Group Inc. in Minneapolis, Minnesota
Posted in Other about 3 hours ago.
Job Description:
Location: Minneapolis, MN
Salary: $18.00 USD Hourly - $21.00 USD Hourly
Description:
Job Title: Helpdesk Specialist II
Work Location: Onsite inMinneapolis, MN
Duration: 12+ month Contract
Work Hours: Standard daytime hours with some flexibility. No overtime expected.
Job Overview:
This role involves replacing outdated hardware with new, pre-built equipment across various locations within the metro area. The technician will coordinate and schedule refresh times with end users. While most devices will be pre-configured, some minimal software installation may be required. The role includes traveling to multiple sites, including office and power plant environments, aiming to complete 3-5 device refreshes daily. The technician will work within the Deskside Support team, deploying equipment and managing any issues that arise, escalating to the larger team if necessary.
Customer Support: This role supports internal customers/end users and does not interface with external customers or suppliers.
Qualifications:
- 4-6 years of previous experience in a HelpDesk role
- Strong customer service skills
- Driver's license and reliable transportation (fleet vehicles available on a first-come, first-serve basis)
- Proficiency in Windows 11
- Familiarity with general peripherals
- Experience with ServiceNow
- Knowledge of Active Directory and Azure AD
- Basic skills in PowerShell
Contact: kgregor@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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