Key ResponsibilitiesDevelop an in-depth understanding of our products, their functionality, and applications to provide accurate guidance to customersElectrical Troubleshooting: diagnose and repair high-current and low-current electrical systems using tools like multimeters and oscilloscopesComputer Troubleshooting: resolve hardware and software issues in Windows and Linux systems, including network connectivityMechanical Knowledge: identify and fix mechanical issues in equipment, including motors and drive systemsGather, analyze, and relay customer feedback to the Engineering team to contribute to product improvements and new development initiativesMaintain and update customer support resources, including FAQs, troubleshooting guides, and technical documentationLiaise with Sales, Quality Assurance, and Engineering teams to ensure customer satisfaction and continuous improvement of product qualityEducate customers on product features, functionalities, and best practices to maximize product value and user experienceMaintaining accurate records and completing CAPAsMaintaining tickets using JiraRequirements:Experience: 2+ years in a customer-facing technical support role, ideally within computing, Satcom, or manufacturing environmentExcellent verbal and written communication skills in English (additional languages a plus), with the ability to simplify technical information for a non-technical audienceBasic understanding of TableauOpen to travel as neededBachelors degree in Engineering, Computer Science, or a related field preferred, or equivalent experience in a technical support roleSatellite Antenna Tracking experience aligning and configuring satellite antennas and tracking systems to maintain signal quality preferredSuccess Factors:Understands products and can effectively troubleshoot issuesKeeps accurate records and follows up on detailsSeeks feedback and offers ideas to improve processesLearns quickly and adapts to new situations and productsStays professional and solution-focused in tough situationsPlease use the below link to take the Predictive Index Assessment:https://assessment.predictiveindex.com/bo/6ZYQ/TechnicalSupportSpecialist_Oct2024_1131 recblid noan8s116w226oakfbfu2z1k60g8i8