Posted in Architecture about 3 hours ago.
Type: Part-Time
At Lands’ End, we are on a mission to create a more comfortable world. We care about our employees, our community and our planet. People are the heart of our company, and our doors are open to everyone. We are committed to creating a welcoming, safe and inclusive environment for all. Our strength in work and life comes from the combination of our experiences, backgrounds and talents. It's what we do as people that makes Lands’ End a great place to work.
As an intern, you will join over 5,000 talented individuals who are leaders, critical thinkers, accountable, curious, flexible and results-minded all driving toward the same goal - to delight customers and drive sales through multiple channels. In addition, you will join a diverse group of individuals from a variety of colleges, universities and areas of study.
Some highlights of our internship program include:
Our internship program is designed with future leaders in mind and serves as a pipeline for top talent. Participants in our program receive one-on-one mentorship while working alongside Contact Center professionals. We will look to you to share your ideas and recommendations. Interns will be immersed and integrated in the various functions of the operations team and understand the factors that contribute to the broader scope of the role while gaining valuable hands-on experience in skill competency areas. You will gain exposure to a broad range of operations activities and business areas. You will quickly come to appreciate the complexities of growing a global, multi-channel retailer.
As a Contact Center Analyst, you will identify customers’ needs, conceptualize new ideas and provide recommendations for a more user-friendly, self-serve customer experience. Identify optimization opportunities and new technology to improve the customer experience, agent experience, and analytics. Assist with establishing standard operating procedures during transition to a new order entry system.
Successful candidates should possess the following knowledge, skills and abilities:
Customer Service & Contact Center Operations
Lands End Inc |
Lands End Inc |