Front Desk (Donor Relations) Specialist at Vitalant in Folsom, California

Job Description:

Description

Vitalant is seeking a Donor Relations Specialist dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead - together.

Your impact as a Donor Relations Specialist is vital. You will s upport Vitalant's life-saving mission by greeting donors at local donations centers, providing education on various blood and blood product donation procedures. You will assist with ensuring donor comfort, addressing pre-donation questions, and scheduling their next blood donations.

What to Expect

Schedule: Wednesday-Sunday.

Wednesday & Thursdays start time 10:30am, Friday - Sunday start time 7:30 am

Our c omprehensive total rewards support you, your family, and your future with:

• Medical, dental, and vision insurance


• 401K + 5% company match


• Tuition assistance up to $5k per year


• Free basic life and AD&D insurance


• Free short-and-long-term disability insurance


• Paid time off


• Employee Resource Groups


• Recognition and perks

• Assist donor services staff by addressing donor questions and monitoring donor wait times.


• Retain current donors by scheduling their next donation appointment.


• Educate donors on additional collection techniques to optimize donation opportunities.


• Administer customer service and marketing survey to donors.


• Review and enhance frequent donor programs and collection technologies, such as automated, to optimize the donation opportunities.

Requirements

• High School Diploma or GED required


• One year of customer service experience required

Summary

About Us

Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.

Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.

For more EEO information about applicant rights click here