Technical Support Representative at ICIMS - Lutron Electronics Company, Inc in Center Valley, Pennsylvania

Job Description:

Lutron Electronics Company, Inc


Technical Support Representative

US-PA-Center Valley

Job ID: 2024-3525
Type: Regular Full-Time
# of Openings: 4
Category: Technical Support
Lutron - Annex

Overview

Lutron Electronics Co., Inc has an immediate opening for a service-oriented and collaborative problem solver to work on our Technical Support team. This position will be specifically focused on providing exceptional service to our residential and commercial customers.

Responsibilities

What you’re going to do:

• Interact with current and future customers as the one-stop solution on product education, selection and compatibility
• Leverage your problem solving and communication skills to understand our customers’ needs, troubleshoot any issues and propose the best solution
• Work through the organization as the voice of the customer to provide product feedback and grow your network
• Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business

What’s your impact:

• Your passion for excellence will leave our customers with the feeling of exceptional service
• The product feedback you provide to other parts of the organization will help us to continue innovating and delivering value to our customers
• You will uphold our position as the industry leader with your impressive communication and problem-solving skills

Qualifications

How you know you’re qualified:

• You have a High School Diploma or GED equivalent (required)
• You have a previous experience troubleshooting issues, diagnosing problems or working in a technical support capacity
• You are adaptable and resilient and possess great written and verbal communication skills

What’s in it for you:

• Build a robust foundation of product and customer knowledge through interactive trainings, shadowing and mentoring that you can leverage as you develop your career at Lutron

• Competitive and comprehensive benefits package

• Exposure to all areas of our business from engineering to quality to field service and everywhere in between

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

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