Director, Consumer App at PayPal Inc. in San Jose, California

Job Description:

The Company



PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.


We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.


We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.


Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.



Job Description Summary:

The Consumer Journeys design team within PayPal is responsible for the consumer facing experience originating at merchant sites, through Checkout and all the post-purchase journeys leading to and within the consumer app.



Job Description:



As a leader in fintech, PayPal is democratizing financial services for our customers around the globe with simple, affordable, and secure products that are available to everyone. Come join our inclusive and collaborative community working to change the payments landscape and reimagine the future of money for millions of customers worldwide.


The Consumer Journeys design team within PayPal is responsible for the consumer facing experience originating at merchant sites, through Checkout and all the post-purchase journeys leading to and within the consumer app.



Position Overview:


Your team is responsible for all shopping experiences across PayPal's consumer app in addition to the post-purchase journey. This includes PayPal's rewards and offers program, post purchase Smart Receipts and Package Tracking programs. In this role, your team will drive new innovative experiences for the Shopping and Post Purchase team.


The Product Design Director is a senior leadership role responsible for the overall design vision, strategy, and execution across product lines. This role involves setting the design direction for the company, managing a large team of designers, and working closely with executive leadership to integrate design into the core of the business strategy.


As the Shopping & Post Purchase Design Director within the Purchase Design team, you will work alongside your cross-functional peer group to influence strategic design decisions and ultimately deliver the best possible app and web experiences.



Job Responsibilities


Your role is to inspire a design community; be engaged and informed; lead by example to take accountability for creative vision; elevate impact and craft; mature design operations.


Day to day you will work alongside your cross-functional peer group to influence strategic design decisions and ultimately deliver the best possible app and web experiences. More specifically:

• Ensure that all the organization's output/visuals are consistent with the overall brand and strategic commitments.
  
  

• Apply a customer-focused, iterative design process, while elevating impact and craft.
  
  

• Make design decisions based on research and insights and advocate for continuous learning and inclusive design best practices.
  
  

• Collaborate with other cross-functional Design team members (Research, Content Design, UX Operations, Branding) and Business and Engineering stakeholders.
  
  

• Show strong people management and leadership skills to hire, develop, and inspire the creative team.
  
  

• Be engaged, ask smart questions, take risks, and champion new ideas.
  
  

Qualifications:

• Experience in Sr. UX role and evidence of managing creative teams (including leadership, team building, and delegation.
  
  

• Proven experience in leading, growing and inspiring highly talented and productive teams.
  
  

• Thorough command of the UX lifecycle with deep, direct experience in all skill areas and tools, including facilitation of workshops or other collaboration techniques to drive momentum and credibility within the organization.
  
  

• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
  
  

• A degree in a visual or experiential design discipline or equivalent professional experience.
  
  

• Business and Employee management services expertise an advantage.
  
  

• Must have an up-to-date portfolio link with application.
  
  

You will report to the Sr. Director of Design for Consumer Journeys and be a member of our diverse Global Design Organization where we believe that different perspectives and backgrounds inside our team lead to innovation and inclusion in our product design.



Additional Job Description:




Subsidiary:

PayPal



Travel Percent:

0


-


PayPal is committed to fair and equitable compensation practices.


Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.


The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.


The U.S. national annual pay range for this role is
$120300 to $287100


For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.



Our Benefits:



At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.



Who We Are:



Click Here to learn more about our culture and community.



Commitment to Diversity and Inclusion



PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.



Belonging at PayPal:


Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.


Any general requests for consideration of your skills, please Join our Talent Community.


We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.


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