Service Desk Analyst: II (Intermediate) at The Judge Group Inc. in Flint, Michigan

Posted in Other 17 days ago.





Job Description:

Location: Flint, MI

Salary: Negotiable

Description:

Job Title: Service Desk Analyst



Location: Flint MI 48502 (Hybrid 3 days in week)



Type: 6+ Months Contract



Contract : Only W2 Accepted




Detailed Description:

  • Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals.
  • Compile documentation necessary for effectively fulfilling customer needs.
  • Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful.
  • Follow up with customers to ensure issue has been resolved.
  • Drive initiatives that improve the service desk.
  • Partner with internal support groups in providing the best service to our colleagues.
  • Other duties as assigned.
Basic Qualifications:

  • Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework.
  • Associate degree.
Preferred Qualifications:

  • Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule.
  • Previous banking environment experience preferred.
  • Ability to demonstrate professional verbal communication skills.
  • Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material.
  • Ability to professionally handle irate customers.
  • Ability to use a headset and to sit for long periods of time.
  • Experience with Microsoft Office applications and the Internet.
  • A+ and Network+ certifications.
  • HDI certifications.


Contact: smishra02@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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