Medical Assistant Float - Central West Region - Evernorth Care Group at Cigna in Phoenix, Arizona

Job Description:

Are you ready to step into a position that combines your organizational skills, ability to multitask, and unrelenting drive to help others? We're looking for a Medical Assistant to join our fast-paced, customer-focused primary care/adult medicine for Evernorth Care Group across the Phoenix Valley. If you've always wanted to work in the outpatient healthcare setting and enjoy a friendly work environment, we're sure you'll love this position.

Work hours: Typically, Monday-Friday 8 a.m.-5 p.m.

Primary Centers are: Phoenix Central, Paradise Valley, Palm Valley and Westridge

Secondary Centers are: Arrowhead, Paseo, Sun City and Sun City West

Responsibilities:

• Ensure day-to-day operations run smoothly in the clinic, use your organizational skills to help manage the health care needs of our varied patent populations.


• Room patients and complete vital signs, enter data in patient charts, assist with in-office procedures, review medications and outreach to patients and providers for the purpose of continuing care.


• Accurately follow all policies and procedures, practice in alignment with the scope of your certification or licensure.


• Provide excellent and friendly customer service through all avenues of communication.


• Document your efforts of all the care and information provided to our patients.


• Return patient calls, complete referrals, chart prep and forms management.


• Help answer questions, concerns, and requests, either in person, through our electronic health record system EPIC and patient portal, or by phone.


• Partner with the clinicians, your peers and the patients to meet the needs of the practice.


• Appropriately manage ambiguity, recognize appropriate ways to deal with conflict management.


• Cross train in the Front Office as well as the Laboratory (Phlebotomy)


• All other duties as assigned.

Minimum qualifications:

• Graduate of approved MA program or graduate of an unapproved program with successful completion of certification examination; graduate of a US Armed Forces medical services program or practicing medical assistant who completed supervision requirements prior to February 2, 2000 ("grandfather clause").


• High school diploma or GED certificate


• Excellent customer skills, and care deeply about providing empathetic, quality care to customers


• Previous experience working in a healthcare environment


• Experience working with Microsoft Office and comfortable with data entry into our electronic health record system EPIC


• BCLS certification

Preferred qualifications:

• 1+ year experience in the outpatient setting


• Bilingual (English/Spanish) skills


• Front office / Phlebotomy experience.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.