Internship - IT ServiceDesk, ITSM, ServiceNow at Tiffany & Co. in parsippany, New Jersey

Job Description:

Company Overview

Since 1837, Tiffany & Co. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. As a global luxury jeweler, we not only offer an iconic collection of jewelry and timepieces, but career opportunities for individuals who are driven by excellence and are moved to leave their mark on a brand that is most known for inspiring love.

Internship Program

Immerse yourself in the world of Tiffany through our U.S. Summer Internship Program. As part of our esteemed Summer 2025 Class, you will embark on an unforgettable ten-week journey that begins with an exclusive two-day orientation in New York City - the birthplace of Tiffany & Co. During the ten weeks, you will delve into the dynamic world of luxury jewelry through on-the-job learning, exploration of the intricate facets of our business, and networking opportunities with Tiffany leaders and fellow interns alike. Become part of the Tiffany & Co. legacy and discover how we craft expressions of joy that last a lifetime.

* Dates: The internship will run from June 2, 2025 to August 8, 2025. Selected interns are expected to be available for work for the entire 10-week program.

* Location: This position will be based out of our Parsippany, NJ.

* Salary: Compensation for this internship will be $25.00 per hour.

We are seeking a motivated and tech-savvy intern to join our IT Operations team for the summer of 2025. The successful candidate will work closely with our ServiceDesk group, gaining hands-on experience in Information Technology Service Management (ITSM) and specializing in the use of the ServiceNow platform. This role is ideal for students pursuing a degree in Computer Science, Information Systems, or a related field who have an interest in IT support processes and service management.

Responsibilities:

• Provide first-level support by responding to service requests and resolving incidents reported by end-users. Learn and utilize the ServiceNow platform for tracking and managing service requests, incidents, problems, reporting and changes.


• Assist with the creation and maintenance of knowledge base articles to improve self-service options for end users.


• Work alongside experienced professionals on continuous improvement projects within the ITSM framework. Support various ITIL processes such as incident management, request fulfillment, problem management, change management, etc.


• Participate in regular team meetings to discuss ongoing issues, project updates, and solutions.
  Shadow experienced staff members to learn about incident resolution best practices.

Qualifications:

• Currently enrolled in an accredited university studying towards a degree in Computer Science or related field


• Strong analytical skills with attention to detail


• Excellent verbal and written communication skills
  
  

Preferred:

• Basic understanding of ITIL principles and eagerness to learn more about them


• Familiarity with computing systems and software troubleshooting
  
  

All gender identities and orientations are encouraged to apply.

Please let Tiffany know if you request any accommodations for interview, we are happy to make any accommodation needed.

PDN-9d69d27d-3fd4-462b-99db-a54f215e6ac9 Apply Now