Pella Products of Kansas City is a distributor of Pella® Windows and Doors. They are dedicated to providing a worry-free experience for window and door replacement projects, offering a wide range of products including vinyl, fiberglass, wood, and wood with aluminum clad. With over 40 years of experience, Pella Products of Kansas City serves the entire Kansas City metro area and prides itself on being a one-stop shop for all window and door needs.
Role Description
This is a full-time on-site role for a Trade Account Support (Quoter) at Pella Products of KC, Inc. in Lenexa, KS. We are looking for upbeat, motivated individuals to join our sales team. Account Support is responsible for both in-house functions (ordering, quoting, scheduling, and financial transactions) and for developing customer relationships via phone and email that promote retention and loyalty in our B2B sales segment. The Trade Account Support role will work closely with the sales team and customers to ensure a seamless experience.
Qualifications
Strong customer service and communication skills
Attention to detail and accuracy in quoting processes
Organization and time management abilities
Knowledge of window and door products and/or willingness to learn
Experience with CRM software and quoting tools
Ability to work effectively in a fast-paced environment
Previous experience in sales support or customer service roles
Effectively troubleshoot areas of concern for customers with efficiency and accuracy of information
Be our client's advocate by responding promptly, following up, and being proactive with solutions
Proactively support and interact with Trade Sales Team
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
Proficient with Microsoft office-based software applications with an ability to learn new programs
Experience working in a sales-driven company or partnering with a sales team