Service Admin / Quality Assurance at ARS in Fredericksburg, Virginia

Job Description:

Company Name



Total Comfort



Overview



American Residential Services / Total Comfort is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.



LOOK at what's NEW in 2024 for full-time employees...

• Low-Cost Health Insurance Plans starting at $5 a week.


• Free 24/7 Virtual Telemedicine Services from your first day of employment.


• Enhanced Dental Insurance options.


• NEW Pet Insurance Plan - Protect all of your loved ones!


• NEW Legal Insurance Plan available.

Provides administrative support to all office management and service staff. Organizes and manages processes and maintain documentation in support of the operation. Assist with all customer concerns.



Pay Rate: $20 - $25 per hour



This is NOT a remote role




Responsibilities



•Support to include typing proposals and correspondence, sending faxes, arranging meeting times and locations and preparing reports.
• Answers and screens incoming telephone calls and communicates with customers, vendors and departmental personnel via telephone, email, and written correspondence to answer inquiries and provide information.
• Conducts subject research and assembles materials from files and records as necessary to complete special projects and/or report assignments.
• Matches payable invoices with checks for mailing.
• Updates and generates regular reports.
• Opens and distributes mail.


• Addresses all customer concerns.


• Checks for compliance.


• Reviews service tickets.
• May schedule appointments for vehicle repair/servicing and distribute gas cards.
• May process and balance credit card accounts.



Qualifications



HS diploma, or GED equivalent, is required. An Associate's degree in business administration or other administrative training is desired. Quality Assurance experience as well as administrative experience is required. Must be computer literate with knowledge of Microsoft Office.



*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts depend on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy. Apply Now