Warranty Coordinator II (Germantown) at ThyssenKrupp Elevator Corporation in Memphis, Tennessee

Job Description:

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking a Coordinator II- Warranty in Germantown, TN.

Responsible for prescreening and review of new orders, review returned approvals and release projects on time to obtain firm ship date based on building schedule. Manage project throughout entire Order Management process; remove barriers that may delay project schedule. Coordinate complex pre-engineered and engineered Modernization (MOD) and components models using project management skills. Interface with project managers, branch and sales staff to ensure proper procedures are followed and deadlines are met.

ESSENTIAL JOB FUNCTIONS:

• Review and analyze documentation for use in the preparation of Modernization (MOD) & Components submittal data including quoted prices, architectural drawings, and surveys.


• Review and make necessary changes to quoted prices based on customer driven
  changes to ensure accuracy and completeness of data presented for submittal
  drawings.


• Create and maintain production schedules that meet customer demands and
  optimize the use of manufacturing resources.


• Able to work independently with minimal supervision.


• Prepare job status reports for interactive conference calls as necessary.


• Prepare accurate and timely release orders to suppliers to assure the
  precise equipment is delivered in accordance with the contract schedule.


• Correspond frequently with project managers, branch and sales staff to
  ensure procedures are followed and deadlines are met.


• Respond to internal and external customer requests within time specified in
  our service level agreements.


• Identify, resolve, and initiate problem resolution during the change management process.


• Manage and lead basic projects through the order process by removing
  barriers that arise in various stages of the project. Ensure project flows
  through Order Management using project management skills such as
  communication, team management, leadership, negotiation, personal
  organization and risk management.


• Process jobs by drop dead date to ensure requested ship dates are met.


• Enter and maintain data on mainframe and Order Management databases.
  Maintain related forms and files.


• Maintain control system to distribute drawings to the proper department.


• Maintain system to report cost changes to ensure accurate billing.

• Bachelor's Degree, or associate degree in a construction-related field is preferred; High School and/or Technical School is required.


• Two or more years of project coordination experience in a construction related field is preferred.


• Requires a basic knowledge of lean manufacturing and operational.
  excellence.


• Basic project management skills such as communication, leadership, team
  management, negotiation, personal organization, and risk management are
  required.


• Strong customer service experience and abilities are required.


• The ability to read, interpret, comprehend and organize technical documentation (architectural drawings, elevator architectural submittals and elevator layout drawings).


• Knowledge of commonly used drafting concepts, practices and procedures is
  preferred.


• Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook) is required.


• Requires the ability to work with mathematical concepts such as fractions,
  percentages and decimals.


• Must be organized and detail-oriented to manage multiple projects.


• Manages time effectively to ensure high productivity and efficiency.


• Ability to manage multiple assignments, tasks, set priorities and adapt to
  changing conditions.


• Does not require work to be quality checked.


• Able to assist with containment project, and regularly participates in
  continuous improvement projects.

• Bachelor's Degree, or associate degree in a construction-related field is preferred; High School and/or Technical School is required.


• Two or more years of project coordination experience in a construction related field is preferred.


• Requires a basic knowledge of lean manufacturing and operational.
  excellence.


• Basic project management skills such as communication, leadership, team
  management, negotiation, personal organization, and risk management are
  required.


• Strong customer service experience and abilities are required.


• The ability to read, interpret, comprehend and organize technical documentation (architectural drawings, elevator architectural submittals and elevator layout drawings).


• Knowledge of commonly used drafting concepts, practices and procedures is
  preferred.


• Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook) is required.


• Requires the ability to work with mathematical concepts such as fractions,
  percentages and decimals.


• Must be organized and detail-oriented to manage multiple projects.


• Manages time effectively to ensure high productivity and efficiency.


• Ability to manage multiple assignments, tasks, set priorities and adapt to
  changing conditions.


• Does not require work to be quality checked.


• Able to assist with containment project, and regularly participates in
  continuous improvement projects.

TK Elevator is currently seeking a Coordinator II- Warranty in Germantown, TN.

Responsible for prescreening and review of new orders, review returned approvals and release projects on time to obtain firm ship date based on building schedule. Manage project throughout entire Order Management process; remove barriers that may delay project schedule. Coordinate complex pre-engineered and engineered Modernization (MOD) and components models using project management skills. Interface with project managers, branch and sales staff to ensure proper procedures are followed and deadlines are met.

ESSENTIAL JOB FUNCTIONS:

• Review and analyze documentation for use in the preparation of Modernization (MOD) & Components submittal data including quoted prices, architectural drawings, and surveys.


• Review and make necessary changes to quoted prices based on customer driven
  changes to ensure accuracy and completeness of data presented for submittal
  drawings.


• Create and maintain production schedules that meet customer demands and
  optimize the use of manufacturing resources.


• Able to work independently with minimal supervision.


• Prepare job status reports for interactive conference calls as necessary.


• Prepare accurate and timely release orders to suppliers to assure the
  precise equipment is delivered in accordance with the contract schedule.


• Correspond frequently with project managers, branch and sales staff to
  ensure procedures are followed and deadlines are met.


• Respond to internal and external customer requests within time specified in
  our service level agreements.


• Identify, resolve, and initiate problem resolution during the change management process.


• Manage and lead basic projects through the order process by removing
  barriers that arise in various stages of the project. Ensure project flows
  through Order Management using project management skills such as
  communication, team management, leadership, negotiation, personal
  organization and risk management.


• Process jobs by drop dead date to ensure requested ship dates are met.


• Enter and maintain data on mainframe and Order Management databases.
  Maintain related forms and files.


• Maintain control system to distribute drawings to the proper department.


• Maintain system to report cost changes to ensure accurate billing.