Senior Customer Technology Consultant at Federal Express Corporation in San Jose, California

Job Description:

Under limited supervision, serves as a central point of contact for a defined internal/external customer base to consult, implement and address problems with customers on FedEx automation portfolio and/or FedEx deployed technologies.


Responsible for installation and optimization of company's software products and systems at customer sites within an aligned territory. Provides solutions and serves as liaison between business customers and technology development. Special projects as assigned. Provides guidance to those in less senior positions. Utilizes FedEx automation tools to provide customer solutions to enhance their shipping experience. Conducts test procedures to diagnose and resolve product performance problems at installation. Provide feedback and customer support regarding product performance. Conduct customer-training sessions on utilization and basic maintenance of system. Manage assigned territory. Establish and maintain effective working relationships with customers, internal and external associates and management.



Requirements



Master's degree in Computer Science, Computer Engineering, Information Systems or related field plus 3 years of experience in the job offered or 3 years of work experience in computer support or information technology environment. The employer will alternatively accept a Bachelor's degree or equivalent * in Computer Science, Computer Engineering, Information Systems or related field plus 5 years of experience in the job offered or 5 years of work experience in computer support or information


technology environment in lieu of a Master's degree plus 3 years of experience. The position requires experience with: RESTful APIs, web services, XML/JSON; Programming languages VB, Java, Python, or C/C#; SQL, ODBC, and database integration; Networking and client-server technology; Experience and/or understanding of E-Commerce applications; Understanding of general business applications and services (ERP, order life-cycle management); Desktop computing along with the ability to apply basic computer concepts, theories, principles & methods to projects, business problems, issues and/or questions. Strong written and verbal communication skills. More advanced degrees may offset experience requirements. *Employer will accept one (1) year of directly related experience in lieu of one (1) year of education. Eligible for telecommuting from home within commuting distance of San Jose, CA.