Shop Service Coordinator at Wagner Equipment Co. in Pueblo, Colorado

Job Description:

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
  


• Medical, dental, and vision insurance 


• Life and AD&D Insurance


• Retirement Plans -  401K and Roth 401K , eligible employees can receive a company contribution up to 7%
  


• Tuition Reimbursement 


• Employee Assistance Program (EAP)


• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.


• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Shop Service Coordinator coordinates shop activities for the Equipment Shop in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay Rate:  $67,873.44 - $93,328.89 Annually
Pay rate is dependent upon education & experience. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Edit technician reports and add SIMS


• Opens work orders


• Makes purchases through Procureit


• Preorders parts for equipment repair


• Estimates and quotes internal and external customer repairs


• Determine warranty coverage and initiate warranty repairs


• Invoices work orders


• Serves as the first line customer contact


• Follows up with customers on customer concerns


• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED


• 5+ years’ experience in the heavy equipment industry 


• 3-5 years administrative/clerical experience


• 3-5 years customer service experience

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing


• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds


• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills


• Safety & Product Knowledge


• Intermediate knowledge of DBS


• Intermediate knowledge of ET/SIS/SIS Web/STW

Work Environment:

• Noise: Loud


• Indoors and Outdoors

Travel Requirements:

• Up to 25%

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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