Job Description:
Are you looking for more?
At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.
As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.
Primary Objective:
Responsible for monitoring high volume of daily driver deliveries, granting property access, and upholding and enforcing safety guidelines.
Major Function and Scope:
- Utilizes the Mobilcast/RIC applications to track the route progress of drivers
- Provides feedback to Routers regarding equipment constraints, delivery windows, and items to be redelivered
- Communicates with warehouse management regarding loading issues
- Functions as a liaison between the customer and Customer Service to help resolve delivery issues. Serves as liaison between drivers and leasing companies regarding equipment issues.
- Communicates customer profile information to routers to aid in file maintenance updates
- Generates reports relevant to departure, delivery, equipment usage and mileage variances. Posts results to appropriate Mohawk Intranet sites.
- Maintains current driver/equipment database in RoadNet
- Interfaces with UPS/RoadNet to resolve issues with hand-held Intermec units to include technical questions as well as the tracking of units sent for repair.
- Ensures all captured information from Intermec units is downloaded and captured into databases
- Conducts hand-held Intermec training for Drivers and Satellite Managers. Ensures correct reason codes are entered and that customer signatures are captured.
- Attend any job related training deemed necessary by supervision
- Follow all established standard operating procedures
- Perform general housekeeping duties as necessary
- Perform other tasks assigned by management
Type of Experience and Knowledge:
- High School diploma or GED required
- Prior experience as a Dispatcher preferred
- Knowledge of current DOT regulations
- Ability to work both independently and within a team setting, including frequent communication with various Departments via radio, phone, and in-person conversations
Physical Requirements / Other Pertinent Job Information:
- This position may occasionally require the team member to work with or around machinery in an environment where there may be regular exposure to noise from machinery, dust, fumes and variable temperatures.
- Other working conditions may include working 12 hours and fixed shifts, including holidays
- Must be able to lift 50lbs occasionally. Ability to sit for shift required. Climbing stairs, bending, or squatting may occasionally be required.
Disclaimer: The information on this description was prepared by Compensation and department management and is designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.
