Compliance Coordinator (Bilingual- Spanish) at PLATINUM HOME HEALTH CARE in BROOKLYN, New York

Job Description:

POSITION SUMMARY:
The Compliance Coordinator is responsible for auditing, reviewing, and updating employee
personnel records to ensure adherence to New York State Department of Health regulations,
contract regulations, and agency policies. This role requires effective communication with staff at
all levels and involves various clerical tasks, including filing, telephone communication, and
computer updates.
JOB DESCRIPTION:
1. Punctuality: Demonstrate consistent punctuality and readiness to work at the assigned start
time.
2. Professional Phone Etiquette: Answer phones in a professional and timely manner, ensuring
efficient communication.
3. Problem-Solving: Utilize problem-solving skills to define issues and tasks, collect data,
establish facts, act, and facilitate their resolution.
4. Computer Proficiency: Competently perform various computer functions, facilitating
communication between departments and overall office operations.
5. Effective Communication: Communicate and interact professionally and effectively with all
levels of staff, fostering collaboration as part of the team. Maintain excellent telephone
etiquette.
6. Office Equipment: Possess knowledge of the use of various office equipment, including
computers, telephones, copy machines, and fax machines.
7. Confidentiality and Compliance: Maintain confidentiality and ensure compliance with the
Health Insurance Portability and Accountability Act (HIPAA). Respect patient and employee
rights and privacy while upholding ethical practices and adhering to the agency's compliance
program and privacy policies.
8. Professional Demeanor: Maintain a professional attitude and appearance.
9. Regulatory Knowledge: Understand New York State Department of Health regulations
concerning personnel record compliance for licensed home care agencies. Be knowledgeable
about government regulations, including the Department of Health and Homeland Security, as
well as contract regulations and company policies and procedures.
10. Problem Resolution: Exhibit the ability to define and resolve problems, collect relevant data,
and establish facts for effective resolution.
PLATINUM HOME HEALTH CARE
POSITION DESCRIPTION
2
COMPLIANCE COORDINATOR
RESPONSIBILITIES:
1. Oversee the process of updating personnel records for all employees, ensuring compliance with
regulations and requirements, including but not limited to medical records (annuals and new
hires), in-service training, I-9 forms, OMIG, E-Verify, references, fingerprints, and Home Care
Registry.
2. Responsible for addressing and reporting employee issues and concerns, providing
recommendations for disciplinary actions and, when necessary, participating in the termination
of aides.
3. Coordinate and ensure compliance with in-service training requirements.
4. Maintain and update all agency policies and procedures to align with regulatory changes and
ensure compliance.
5. Possess knowledge of employee benefits programs and communicate relevant information to
staff.
6. Perform various complex clerical and computer entry tasks efficiently, in addition to other
duties assigned by the Supervisor of Compliance, Director of Human Resources, and Director
of Operations.
WORK ENVIRONMENT: Works in an office environment with regular exposure to staff and
patient elements and occasional stress.
COGNITIVE REQUIREMENTS: Must work cooperatively with others and perform a wide
variety of complex and complete tasks involving office equipment and machinery.
QUALIFICATIONS:
• High school diploma or equivalency required, or one (1) year of home care office experience.
Additional education or certifications in a related field preferred.
• Strong computer skills and proficiency in common office software applications.
• Effective communication and interpersonal skills.
• Detail-oriented and capable of working in a fast-paced environment.
• Commitment to maintaining confidentiality and privacy standards.
• Punctuality, reliability, and a team-oriented mindset.
• Adaptability to pressure.
FUNCTIONAL ABILITIES: The physical demands described here are representative of those
that must be met by an employee to successfully perform the essentials of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions. While performing the duties of this job, the employee is regularly required to stand,
walk, sit, use hands and fingers, handle or feel, and to talk and/or listen on the phone and in person.
The employee is occasionally required to reach with hands and arms. The employee must regularly
PLATINUM HOME HEALTH CARE
POSITION DESCRIPTION
3
COMPLIANCE COORDINATOR
lift and/or move up to ten pounds and occasionally lift and/or move 25 pounds. Specific vision
abilities required by this job include close vision, distance vision, peripheral vision, depth
perception, and ability to focus.
• Must be able to read twelve point or larger type.
• Must be able to lift, stoop and bend effectively to be able to perform the above-listed job
functions.
• Must be able to hear adequately with no more than an amplifier on the phone and speak in
a manner understood by most people.