Loan Solution Development Supervisor at Riverview Bank in Vancouver, Washington

Job Description:

SUMMARY:

Responsible for Loan Operations Department lending systems administration, software support and integration, special projects, process improvement.  This position will also manage ancillary lending support functions such as Quality Control, HMDA / CRA reporting, insurance tracking and general ledgers. 

The pay rate for this role will be between $77,000 and $100,000 per year. The specific rate offered will depend on several factors including but not limited to applicant’s skills and prior relevant experience.  Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays.  Certain roles are eligible for additional rewards. 

ESSENTIAL DUTIES:

• Support lending related software including but not limited Phoenix lending modules, Abrigo, Laser Pro, Encompass, Quest Soft, and ECM loan retention.


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  Oversee content within the lending systems to ensure system integrity, compliance with lending policy and regulatory requirements, and accurate reporting.

  
  


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  Serve as liaison between the bank and the vendor for system updates, new product knowledge, and any system maintenance issues.

  
  


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  Communicate system updates to department management team to ensure proper testing is executed, training is provided and/or procedures are updated, if applicable.

  
  


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  Represent the lending operations group and serve as the liaison with Information Technology, Business Stakeholders and inner departmental managers for special projects. Ensure lending projects are completed within required deadlines with progress communicated regularly to lending managers.

  
  


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  Research and execute software integrations for software optimization.

  
  


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  Identify methods, solutions and processes for improved efficiencies, cost savings and improved customer experience related to lending functions.

  
  


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  Manage departmental Quality Control, HMDA/CRA, monthly reports, general ledger balancing, and insurance tracking.

  
  

Additional Duties and Responsibilities:

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  Communicate and/or train staff related to systems and process changes/updates.

  
  


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  Project friendliness and professionalism in both appearance and attitude when dealing with customers in order to present a positive Riverview Bank image.

  
  


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  Provide technical guidance and assistance to lending personnel.

  
  


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  Follow all Riverview Bank policies, state and federal laws.

  
  


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  Complete assigned training with passing scores.

  
  


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  Other duties may be assigned

  
  

RELATIONSHIPS:

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  Daily contact with Chief Credit Officer and Loan Operations Manager to receive direction and interpretation on existing and new procedures.

  
  


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  Daily contact with co-managers and team members to ensure bank policies and strategies are executed properly.

  
  


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  Frequently confer with other departments providing assistance and coordination of loan projects, software assistance, and loan operations.

  
  

QUALIFICATIONS

To perform this job successfully requires a higher level of independent problem solving to perform all essential duties. The requirements listed below are representative of the knowledge, skill, and ability required to complete advanced daily responsibilities and tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Applicants should have a Bachelor's degree (B. A.) or equivalent from an accredited four-year college or technical school.  Three or more years related experience in lending related activities with technical system skills and/or training preferred, or an equivalent combination of education and experience.

SKILLS:

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  Must have the ability to perform system analysis related to lending systems and be able to project and respond to the needs of those utilizing the system.

  
  


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  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

  
  


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  Ability to write reports and business correspondence.

  
  


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  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  
  


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  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume.

  
  


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  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

  
  


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  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in a timely manner.

  
  

 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings.

Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.

Riverview Bank is an equal opportunity employer and affirmative action employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Loan Servicing

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