Product Manager - Claims (Commercial P&C - Middle Market) at Amerisure Insurance Company in Farmington Hills, Michigan

Job Description:

Amerisure creates exceptional value for its partners, policyholders and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. Amerisure is an A.M. Best “A” (excellent) rated company and services mid-sized commercial enterprises focused in construction, manufacturing and healthcare. We are ranked as one of the top 100 Property & Casualty companies in the United States, and have nearly $1 Billion of Direct Written Premium ​and $1.15 billion in surplus.

Amerisure is recruiting for a Product Manager - Claims, to join our team.  This role will be hybrid, working two days a week in the office, and three from home.  Ideally this role will sit in our Farmington Hills, MI office, or in our Tampa, FL, Dallas, TX or Atlanta, GA office.

Position Summary:

Responsible for driving the vision, strategy, and roadmap by planning, organizing, and managing product development projects from inception to completion.  The role involves understanding customer needs and collaborating with cross-functional teams to deliver high-quality products and enhance services. 

Responsibilities:

• Define and communicate the product vision and strategy alignment with the Company’s overall objectives.  Create and maintain product road map to ensure planned development efforts are aligned with the overall product strategy and business goals.




• Utilizing market trends, competitor products, and customer behavior to inform product decisions.  Collect and analyze external and internal customer feedback to inform product enhancements, fix issues and prioritize new features.  Continuously improve project management processes and tools to enhance project efficiency and effectiveness.




• Gather, analyze, and document business requirements, user stories and acceptance criteria for product features.




• Work closely with IT team to develop product specifications and ensure the products are delivered on time, within scope, and according to the highest quality standards. 




• Prioritize User Stories and product features based on business value, customer needs and technical feasibility.  Own and prioritize the product backlog, ensuring that it is aligned with the product vision and strategy, and reflects stakeholder priorities.




• Define acceptance criteria and work with development team to ensure features meet the required standards before release.




• Work closely with development teams during sprints, ensuring that the highest-priority features are being worked on and removing roadblocks to ensure smooth execution.




• Develop and manage project plans, timelines, and budgets.  Define the business case and key success metrics for the product plan.  Monitor project progress and ensure that project goals are met on time and within budget.  Identify and mitigate project risks and develop contingency plans. 




• Liaise with FMU, Service, Marketing and Sales Enablement teams to ensure successful product launches, marketing campaigns, trainings and education as needed.




• Act as primary point of contact for all product-related inquiries and decisions.  Ensure clear communication and alignment across departments.

Requirements:

• Bachelor’s degree in Business Administration, Business Engineering, Computer Science, or related field or equivalent experience.




• 5 years of experience in product management, preferably in software, financial services, or insurance related field.




• Certified Product Owner (CPO), Certified ScrumMaster (CSM) or Certified Scrum Professional (CSP), and Project Management Professional (PMP)




• 3 years of product lifecycle management, Agile methodologies, and user-centered design principles.




• 3 years of commercial property and casualty claims, and project experience within a Claims Department.  This includes middle market lines of business such as workers’ compensation, general liability, commercial auto and property.




• Proven ability to translate the product vision into actionable development tasks and ensuring that the product evolves in a way that maximizes value for both the business and the customer.




• Excellent problem-solving, analytical, and decision-making skills.




• Strong communication and leadership skills, with the ability to influence stakeholders at all levels.




• Ability to work cross-functionally in a fast-paced, dynamic environment.




• Intermediate computer skills required including Microsoft Office Suite.




• Experience with product management tools such as Jira and Confluence.




• Understanding of UX/UI design principles and customer experience strategies.

#LI-CR1

Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. Amerisure offers a Compensation & Benefits Package that includes competitive base pay, performance-based incentive pay, comprehensive health & welfare benefits, 401(k) savings plan and profit sharing. In addition to generous paid time off programs, we allow our employees flexible and remote work arrangements.  If you strive for excellence and are committed to personal and professional growth, Amerisure is looking for you.

Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure’s employees to perform their job duties may result in discipline up to and including discharge.