Continuous Improvement Manager - Hospital Administration at County of Riverside in Riverside, California

Job Description:

ABOUT THE POSITION

The County of Riverside's Hospital Administration Unit at Riverside University Health System is seeking Continuous Improvement Managers to join their team in Riverside.

The Continuous Improvement Manager will collaborate with front-line leaders and teams at our Community Health Centers to drive continuous improvement and Managing for Daily Improvements (MDI), aiming to enhance operational performance through the development and implementation of best practices, policies, processes, and procedures. Key responsibilities include consulting and coaching on leadership competencies in continuous improvement, facilitating Value Stream Analysis, Rapid Improvement Events (RIEs), and projects using problem-solving methodologies, delivering data-driven analysis and reports to support administrative and operational decision-making, managing multiple high-priority projects with a focus on ownership and accountability, and proactively addressing potential issues with timely escalation when necessary.

Schedule:
9/80F - Will require frequent travel to Community Health Clinics throughout the County on most days.

Competitivecandidateswillhave:

• Experience in a healthcare setting


• Abletoindependentlydevelop,lead,andmanagemultipleprojects,utilizingcommonproject management methodologies


• Abletoconductanalysis,interpretdata, andfacilitateprojectswithminimalsupervision


• Abletointeracteffectivelywithdiversegroupsandactasafacilitatorofchangemanagement


• ExperienceinterpretingandanalyzingEHRdata(Epicorother)


• Experience with data visualization tools (PowerBI or other)


• Proficient computer skills, including Microsoft Excel, Word and PowerPoint

Meet the Team! RUHS Website

This class has been deemed eligible for the Performance Recognition Plan as set forth under Article 3, Section 311(C) of the County Management Resolution.

*Continuous Improvement Manager is the working title for this classification, the established title is Business Process Manager.*

EXAMPLES OF ESSENTIAL DUTIES

• Under the general guidance of the CI Program Administrator, contributes to the development & deployment of best practice Lean vision, strategy, policies, processes, and procedures to aid and improve operational performance.


• Contributes to new RUHS initiatives and projects, review and communicate the impact on Lean activities.


• Develops and maintains strong relationships with internal and external stakeholders to ensure optimal performance & service delivery.


• Consults and coaches others in developing their Lean leadership competencies, and leader standard work, and assists leadership in promoting and spreading Lean across the organization.


• Provides project management, analytical and research skills.


• Leads the facilitation of improvement projects and events of a complex nature with minimal oversight, including assessment, planning, and follow-up. May be responsible for oversight of multiple Value Streams. Meets quality standards and the production of expected deliverables during all phases of the event and project life cycle.


• Coach and facilitate teams in Lean Rapid Improvement Events (RIEs) and projects using A3 Thinking methodology for problem-solving. Leads by example in the use of Lean concepts, tools & techniques to drive continuous improvement and achieve long-term sustainment and promote an organizational cultural transformation.


• Coaches process owners on A3, Rapid Improvement Events (RIEs), daily management system (DMS), implementation of completion plans, and sustainment of Lean events.


• Coaches and mentors Leadership teams in establishing and maintaining the strategic focus area, action plans, dashboards, and tools to manage the execution of the work.


• Proficient in collecting, analyzing, and interpreting data and capable of translating analytic findings to a non-analytic audience.


• In concert with project sponsors and Continuous Improvement Leadership, identifies relevant process and financial measures to assess continuous improvement outcomes.


• Stays well-informed on current best continuous improvement practice(s) to be utilized in continuous improvement projects and Rapid Improvement Events (RIEs).


• Participates in meetings and presents information, such as data-driven analysis and reports, methods, and other results in a logical and understandable format to a wide variety of audiences to assist management in making administrative and operational decisions.


• Moves multiple high-priority projects forward simultaneously. Demonstrate ownership and accountability of projects/performance. Anticipate potential problems, issues, and needs and proactively address or elevate to Program Administrator of Process Improvement.


• Develops, implements, and manages key performance indicators (KPIs) for each area of responsibility.


• Provides education and training for management and Team Members relating to project requirements using various tools such as event-based training and other formal and informal educational opportunities.


• Serve as a link to the continuous improvement teams, working groups, and implementation teams. Enables vital stakeholders' participation and acceptance of change efforts.


• Create a working environment that promotes positive employee attitudes, effective communication, trust, collaboration, creativity, and optimal productivity.


• Consistently promote high standards through personal example; act as a role model, verbally and behaviorally demonstrating skill, enthusiasm, positive problem solving, commitment, and loyalty to the organization.


• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Education:Graduation from an accredited college or university with a bachelor's degree, preferably with a major in engineering, business or public administration, information management, healthcare, or a related field to the assignment. (Additional qualifying experience may be substituted for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education).

Experience:Three years of professional experience, of which one year was in a technical lead or supervisor capacity, with subject matter expertise in continuous Improvement methodologies, process/project management including participation in improvement projects or operations, business systems management, information technology management, business processes and procedures, financial reporting and data.

SUPPLEMENTAL INFORMATION
For questions regarding this recruitment please contact the recruiter, Jill Eastman at JEastman@rivco.org

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APPLICATION INFORMATION

Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies

Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).

Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.

MEDICAL/DENTAL INSURANCE: A Flexible Benefit Credit is provided on a monthly basis as governed by the Management Resolution or applicable bargaining unit. Vision coverage is provided through Vision Service Plan (VSP) at no cost to employee or eligible dependents.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here.
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

• 
  Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.


• 
  Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.


• 
  Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013.Effective July 1, 2023, the employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
  

A new member is defined as any of the following:

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.

A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

401(a) MONEY PURCHASE PLAN: County contribution of $50 per pay period towards choice between two 401(a) plan providers.

ANNUAL LEAVE (Bi-Weekly Accrual):

0 < 36 months = 8.92 Hours
36 to <108>108 or more months = 12.00 Hours

Maximum Annual Leave accumulation is 1,800 hours. Employee may receive pay in lieu of up to 80 hours per calendar year. Agency/Department Head may approve an additional 80 hours.

-Annual Leave for Unrepresented Management Attorneys:
Maximum Annual Leave accumulation is 2,000 hours. Refer to Article 22 of the Management Resolution for a list of job classifications included.

HOLIDAYS: Normally 12 paid holidays per year.

BEREAVEMENT LEAVE: 5 days (3 days are County paid; 2 days can be taken through use of accrued leave balances).

BASIC LIFE INSURANCE: $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

LONG-TERM DISABILITY (LTD): Benefit pays 66.67% of earnings to a maximum of $10,000 per month; 30-day waiting period; pays to age 65. Benefit can be coordinated with other available leave balances to provide up to 100% of pay.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the Management Resolution or applicable bargaining unit.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding, Management Resolution, or Salary Ordinance. Please contact the recruiter listed on the job posting directly for more information..

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