Union Events Manager at University of Central Missouri in warrensburg, Missouri

Job Description:

The University of Central Missouri is an equal employment opportunity employer


Salary $23.07 Hourly
Job Type Non-Exempt Staff Full Time
Division Union General
Location Union Bowling Center - Elliott Student Union, MO
Job Number 999671
Opening Date 11/07/2024

Description

Responsible for oversight of Elliott Student Union’s (ESU) bowling facility and all ESU programs/events, to include fiscal and staffing management, plus food and beverage services (in conjunction with Sodexo), in order to facilitate the fulfillment of the ESU’s mission, vision and goals. The Union Bowling Center (UBC) serves as a valued source of recreation for UCM students, faculty, staff and the community. This position is responsible for ensuring a quality customer-centric experience and enhancing department profitability.

Examples of Duties

40% Management of the Union Bowling Center to include:

• Promotes an exceptional customer service experience for all bowling center patrons by addressing customer issues, needs, and feedback.
• Provides advice on renovations, improvements, minor and major construction.
• Oversees bowling media exposure and marketing plan implementation in collaboration with the Union Marketing & Communication Manager. Actively promotes and markets the UBC through specials, cross promotions, incentive programs, etc. to ensure maximum participation.
• Responsible for management and maintenance of the Union Bowling Center website.
• Establishes, reviews, and evaluates food service, purchase of supplies, equipment and resale merchandise.
• Formulates and implements higher level directives to ensure high performance standards.
• Ensures fiscal responsibility and accountability through coordination, preparation, and management of annual unit budget in partnership with the Union Business Operations Manager.
• Establishes financial goals commensurate with market analysis of area or region. Prepares budget, analyzes financial results and maintains solid financial condition of the center. Responsible for development and implementation of the Union Bowling Center business plan services.
• Ensures appropriate bowling equipment and supplies are on hand and secured.
• Maintains appropriate inventory control procedures for concessions and pro-shop.
• Oversees POS operations and establishes procedures to ensure the accuracy of transactions and accountability of funds.
• Responsible for the overall technical integrity of the UBC and all its equipment.
• Oversees the operation of the Pro-Shop services and snack bar.

30% Supervisory/Administrative duties to include:

• Responsible for work-force management, recruitment, training and evaluation of bowling center and ESU events personnel in accordance with policies and regulation.
• Oversees preparation, distribution, and revision of employee work schedules.
• Supervises and directs regular training for all staff members to ensure their proficiency in guest service, loss prevention, and adherence to safety and operation standards.
• Dedication to providing exceptional customer service that fosters positive interactions which cultivates an exceptional team environment.
• Develops and implements audit routines to ensure compliance with internal and external requirements. Communicate issues /problems to the Director.
• Plans and implements future staffing needs.

25% Programs, events, and services to include:

• Plans, implements and evaluates ESU programs and events, including but not limited to: Cinema, Retention, Engagement, Academic and Special Events.
• Manages the promotion, organization, and scheduling of UBC programming including open and league bowling, tournaments, special programs and events.
• Oversees scheduling of UCM bowling classes.
• Works in cooperation with UCM bowling coach in scheduling Jennie's bowling team practices and competitions.
• Interacts with other staff members, representatives of UCM, student organizations, vendors, local community and other departments to develop quality programs and events.

5% Professional development to include:-

• Remain current and competent by developing professional contact with colleagues and seeking out professional development opportunities, including conferences and training opportunities.
• Keep current on industry trends, technology changes, and innovation by researching best practices, innovative ideas and marketing of bowling and recreation centers and campus activities/events.
• Carry out necessary liaison with other UCM and community officials that support the UBC activities.

Typical Qualifications

Education:

• Bachelors’ degree in business management, recreation or related field.
  
• Education may be substituted for experience or experience may be substituted for education based on the following equivalencies: AA = 2 years; BA/BS = 4 years; MA/MS = 6 years; PhD = 8 years.

Experience:

• Three (3) years of experience in a service oriented job and/or Recreation Center required.
  
• Two (2) years of supervisor experience required.
  

Special Instructions:

Full-time benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.

Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.

Completed UCM online application for employment required. Incomplete applications will not be considered.

A review will begin immediately and continue until filled unless indicated otherwise.

NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.

The University of Central Missouri is an Equal Opportunity Employer and specifically invites applications from women, minorities, veteran status, and people with disabilities.

Benefits

Our faculty and staff are the university’s most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle.

Highlights from UCM's total rewards package for full-time employees include:

• 28.75% (staff) and 6% (faculty) defined retirement contribution, paid by the university;

• Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;

• Employees can earn up to full tuition (15 credit hours) for themselves per academic year. Full-time employees are also eligible for up to $175 towards non-credit courses each fiscal year. Employees can earn up to full tuition for their dependents;

• Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;

• Available Health and Dependent Flexible Spending Accounts;

• University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;

• Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.

• The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.

• The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.

• An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;

• UCM offers an Employee Discount Program through Working Advantage.

To learn more about the wonderful benefits available as a University of Central Missouri employee, visit our benefits page!

AgencyUniversity of Central Missouri (UCM)Address PO Box 800

Warrensburg, Missouri, 64093-5299 Phone(660) 543-4255
Website https://www.ucmo.edu/

PI254699466

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