**CONTINGENT UPON CONTRACT AWARD** Clearance Type Have a Tier 3 background check prior to work commencement and must maintain the level of security required for the life of the task order SummaryPromote lifelong learning opportunities through degree programs using tuition assistance (TA), testing opportunities, credentialing assistance (CA), Reserve Component-Student Loan Repayment Program (RC-SLRP) and any GI Bill Program available to Soldiers and family members. Responsible for providing support services to assist Government professionals in the delivery of adult education services at one of 14 separate USAR Education Centers across the U.S. Assist in the delivery of adult education programs such as Tuition Assistance (TA), Credentialing Assistance, Reserve Component-Student Loan Repayment Program, all GI Bill Programs, and review of Soldiers academic history. Work availability is between the hours of 7:00 AM to 4:30 PM, Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons. Job Duties Be professional and knowledgeable of all Army Continuous Education Services Programs. Respond to inquiries within three (3) business days. Acknowledge and determine the reason for customer's visit or contact and refer to the appropriate personnel. Provide general assistance to clients enrolling in the Army approved education services portals, ArmyIgnitED 2.0. Assist clients in establishing educational goals, develop plans to achieve those goals, and monitor progress. Ensure Statement of Understanding (SOU) is signed by authorized approving authority and thoroughly review enrollment procedures and withdrawal policies with each client. Ensure client completed Virtual Benefits Training and other required training prior to activating in ArmyIgnitED 2.0. Review and approve degree plan (DP) within three (3) business of notification. Provide direct assistance to clients requesting Tuition Assistance (TA). Ensure TA request meets degree requirements. Review TA request for accuracy and all required information prior to forwarding to approving authority. Contact clients via email/telephone within 24 hours of accepting case (Non-LOI or help desk cases) when additional information is required for TA request. After requesting additional information from the client to complete TA request, two (2) follow-ups attempts shall be made 24 hours apart to assist with completing packet. After two failed attempts to contact the client, the TA request will be rejected. Follow-up for all other inquiries after 48 hours of no response to first attempt to contact. Review client's previous academic history, to include but is not limited to: transcripts, certifications, and Grade Point Average (GPA), manually calculate if needed, before granting semester hour override. Apply and/or remove Stoppers to client's accounts in accordance with (IAW) Army Regulation (AR) 625-1. Initiate review, resolve or forward Help Desk cases to appropriate case manager within three (3) business days. Review all facts concerning After-the-Fact TA and Exception to Policy request, document and coordinate. Review recoupment waiver request and ensure all pertinent information is present prior to coordination. Notify COR within 24 hours of forwarding cases/issues for their review. Work closely with Unit Administrators, keeping them informed on education changes/updates. Provide guidance to Academic Institutions concerning ArmyIgnitED invoicing, grading, and student agreement procedures. Provide general information concerning Free Application for Federal Student Aid (FASFSA), scholarships and other financial opportunities. Provide information on Veteran's Education Benefits to all Soldiers separating from Army Reserve. Provide guidance to clients on the Post 9-11 Bill and Transfer of Education Benefits. Guide and assist clients with Student Loan Repayment Program (SLRP) issues. Resolve discrepancies from past fiscal years invoices by working with schools, budget analyst and V-Enabled Education Benefit System (V/EBS). Process and monitor refund/recoupment checks by recording information into V/EBS. Make budget adjustment in WEBS corresponding to the refund and forwarding check to the appropriate agent. Assist in navigating through Veteran Administration (VA), FASFSA, and other educational related websites. Assist clients in completing requirements for admission to a military school or program. Prepare and conduct Power Point Briefings for clients/units on general education information to include but not limited to: testing, ArmyIgnitED 2.0, tuition and credentialing assistance, etc. Assist/Prepare Reports/documents using Excel/Power Point/Word for ACES headquarters/units/ commanders on general education information. Ensure meticulous documentation of verbal and written communication to ArmyIgnitED record. Assist clients by providing guidance with Credentialing Assistance (CA) program applications requirements as needed. Basic Qualifications Bachelors degree required - from a college or university that is accredited by a national or regional accrediting agency recognized by the U.S Department of Education An Associates Degree from a college or university that is accredited by a national or regional accrediting agency recognized by the U.S. Department of Education may be substituted for Bachelors Degree if coupled with at least four years of relevant work experience in advising or education. At least two (2) years of relevant work experience in advising or education services. Relevant work experience may also count the time in a completed education related/advisor internship towards the two year acceptable work experience Must be able to read, write, speak, and understand the English language to properly clearly, and effectively communicate in person or via electronic devices (telephone or e-mail) with co-workers, customers, and the general public Must be proficient knowledge and experience in Microsoft Word, PowerPoint and Excel. Preferred Qualifications Experience with the USAR Education Center Support Experience with V-Enabled Education Benefit System (V/EBS). Experience with ArmyIgnitED 2.0 Experience in the planning, development, and execution, of Tuition Assistance (TA), Credentialing Assistance, Reserve Component-Student Loan Repayment Program, all GI Bill Programs, and review of Soldiers academic history Familiarity with Army Regulation 621-5, Army Continuing Education System (ACES), Army Regulation 140-111, U.S. Army Reserve Reenlistment Program, Army regulation 621-202, Army Education Incentives and Entitlements and the Department of Defense Directive (DoDD) 1322.SE, Voluntary Education Programs for Military Personnel US Citizenship required for this Position: YesRelocation Assistance: NoTravel Required: NoWorking Environment: Normal work environment, indoors, in an office supporting students. Diligent Labs USA, LLC is committed to attracting, hiring, and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions. recblid jhwmfavz726ebtvcx4ri0r9nq6vnz2