DSI Field Service Technician - Remote Southeast at JBT Corporation in Alpharetta, Georgia

Job Description:

JBT Corporation

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org

You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.


DSI Field Service Technician - Remote Southeast

US-GA- | US-AR-Russellville


Job ID: 2024-12943
Type: Regular Full-Time
# of Openings: 2
Category: Customer Care

Remote - Georgia

Overview

JBT is a diverse, global company with many needs for international management talent and great opportunities for experienced graduates. Our businesses are worldwide and opportunities are broad in scope. Start your career with us. Being a global company allows us to present you with a number of career opportunities. JBT is one of the largest solutions providers to the global food processing industry. The largest food processors within the fruit, vegetable, meat, poultry, seafood and bakery industries are among our customers. BENEFITS - Start from day 1! JBT Corporation offers the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes: Medical, Dental, Vision coverage 401(k) plan with company match - up to 6.5% Company paid Short Term Disability, Long Term Disability, and Life Insurance Paid Parental Leave Paid Holidays Vacation pay Sick pay Tuition Reimbursement (*eligible after 2 years) Service Technician to perform pre-installation visits, inspect the final installation, supervise start-up, instruct operators on function of equipment, instruct operators and supervisors on safeties, and review customer manuals with Production and Maintenance. Train Maintenance personnel. Assist and aid Engineering and Sales in connection with company line of equipment. Submit reports in connection with the installation of new equipment, troubleshooting paid service calls and PRoCARE service contracts.

Responsibilities

• Inspect installation and supervise equipment startups and upgrades for new and aftermarket projects
• Field service calls to diagnose trouble and make repairs such as adjustments, parts replacements, timing and synchronization of mechanisms as may be electrical, mechanical, or hydraulic. Submit reports.
• Complete Lease preventative maintenance and site management objectives when scheduled including PSR reports and parts inventories
• Accomplish service calls for installation technical assistance, equipment surveys, equipment safety inspections, and to satisfy scheduled Service Agreements.
• Conduct training seminars when requested.
• Assist parts department in handling telephone communications with customer concerning service orders.
• Communicate with customers concerning problems and advice.
• Work with Sales, Engineering, or Manufacturing regarding field requests. Advise of service problems that indicate design or manufacturing deficiencies and the like.
• Make suggestions and recommendations tending to improvements or necessary modifications. INITIATE RFA’s as required.
• Notify customers in writing as to safety deficiencies observed on the equipment during a service call.
• Follow up on action required after phone conversation or in plant visit.
• Promote Service Agreements/parts sales.
• Promote good customer relations.
• Performs other duties as assigned.

Qualifications

Knowledge and Skills:

High school graduate. Two years tech schools or equivalent is preferred.

Experience:

A strong background working with and troubleshooting computer-based industrial control equipment in the food industry. Ability to read electrical, mechanical, and hydraulic schematics. A solid mechanical knowledge of servo axis control, conveying, hydraulics and pneumatics. A minimum of two years in the required field as mentioned.

Scope of Responsibility/Accountability:

Explain the degree of supervision/guidance, procedures/ processes used, judgement, creativity, planning & resourcefulness needed to do the job.

Supervisory Responsibility:

May have occasional indirect reports such as Road Crew or Contractors on site. This could vary from one to six people for installation and re-building of equipment.

Work Environment and Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:

Majority of work will be confined to factory type environment. Some work as found at pre-construction environment. Working conditions are as those found in process plants where portioning, cooking and freezing equipment is in use. Travel can be 70% to 80% of work time and not restricted to the North America Region.

Physical Demands:

Physical demands as would be found in factory work. Heavy lifting is not routinely required. Maneuvering around new construction sites and factory sites consisting of multiple stories is routine.

This job description is a summary of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisor, regardless of job title or routine job duties.

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships o to with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go too to www.careeronestop.org

You may also call Susan Cotton at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.

PI254738985

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