IT Technician-Field at Uncle Giuseppe's Marketplace in Melville, New York

Job Description:

Our IT Department is growing and we are excited to be searching for an IT Field Technician for our team! The IT Technician is the main point of contact for the day to day support requests and overall technical triage efforts both on site and remotely. Will work collaboratively with the Director of IT, updating and providing information on all issues and unresolved problems.
We have 11 stores in NY and NJ, with 7 of our stores located here on Long Island! This individual will be responsible for working in the field, traveling to our stores for the day to day IT resolution.

Responsibilities

Will be the main point of contact for day-to-day support requests and overall technical triage efforts as needed, both on-site and remotely.
Individual will respond to service tickets in a timely manner, working together to coordinate with the other IT Field Technicians
Will provide hardware and software troubleshooting and repair, both remotely and on-site visits
Will be responsible for the deployment of new/replacement equipment
Will work together with the IT Field Technicians on all Inventory and the management of IT equipment
Will form a good working relationship with corporate management and store management, creating a symbiotic working relationship for the full circle completion of projects and resolution of IT issues
Act as point of contact with vendors for service calls for our phone systems, hardware, software, etc.
Be an additional resource to the IT Department for IT projects for existing stores and new store openings
Other duties and functions as assigned

Requirements

AS/BS Degree in Information Technology or related field
Must have 1-3 years of experience working in IT in a relevant capacity
Willingness to travel between our store locations daily
Must have a reliable automobile and a valid NYS driver's license
Detail oriented with all aspects of the position including maintaining site and service logs
Excellent communication skills, great time management and project management skills are crucial for this position
Must be very flexible to meet the IT demands of our stores and corporate employees

A car allowance is offered with this position.

We offer a robust benefits package including PTO, medical, dental, vision, 401(K), FSA, Life Insurance, Pet Insurance, 50% off in store lunch, 25% off in store shopping and more!