Account Service Manager at Elevance Health in Altamonte Springs, Florida

Job Description:

Responsible for providing command and control of inventory management throughout the enterprise channel. Primary duties may include, but are not limited to: Provides strategic planning and account management for direct and wholesaler accounts. Directs and manages the administration of contractual requirements and obligations. Manages the new and renewal implementation process for accounts. Interfaces with operations to ensure smooth delivery of services. Maintains ongoing account relationships at multiple levels throughout the customers' organizations. Makes recommendations for improvements to meet customers' expectations. Maintains cost of goods within operating system drug file. Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues. Coordinates ongoing process enhancement and training sessions. Makes routine account visits. Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background. Sales license may be required. Travels to worksite and other locations as necessary.