Hampton Inn Hummelstown, Hershey - Front Desk Agent at Shaner Hotel in Hummelstown, Pennsylvania
Posted in Other about 6 hours ago.
Job Description:
ABOUT THE TEAM
The Hampton Inn Hershey Near the Park is located in the heart of the top attractions in the Hershey market - Hershey Park, Hershey Gardens, Giant Center events, and the AACA Museum are all within 10 minutes. Located off Route 39, 15 minutes from Penn State Hershey Medical Center. Our team focuses on delivering the best service in the market and delivering the best product and amenities our guests are looking for. Hot breakfast and Wi-Fi are free, and our state-of-the-art fitness center and heated indoor pool are all amenities that make this Hampton Inn a top traveler's choice. At Shaner we pride ourselves on making associate satisfaction our number one focus. We strive to develop an amazing team environment that focuses on work life balance and development of our associates.
ABOUT US
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
JOB DESCRIPTION
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
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