Hampton Inn Hummelstown, Hershey - Guest Room Attendant at Shaner Hotel in Hummelstown, Pennsylvania

Job Description:

ABOUT THE TEAM



The Hampton Inn Hershey Near the Park is located in the heart of the top attractions in the Hershey market - Hershey Park, Hershey Gardens, Giant Center events, and the AACA Museum are all within 10 minutes. Located off Route 39, 15 minutes from Penn State Hershey Medical Center. Our team focuses on delivering the best service in the market and delivering the best product and amenities our guests are looking for. Hot breakfast and Wi-Fi are free, and our state-of-the-art fitness center and heated indoor pool are all amenities that make this Hampton Inn a top traveler's choice. At Shaner we pride ourselves on making associate satisfaction our number one focus. We strive to develop an amazing team environment that focuses on work life balance and development of our associates.



ABOUT US



Shaner Hotel Group


Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!



JOB DESCRIPTION

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping room procedures, and security procedures.
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

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