Sr. Director, User Experience (Remote/Flexible) at Insulet in Acton, Massachusetts

Job Description:

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Position Overview:

This leadership role will oversee our User Experience Center of Excellence team. This role will provide leadership and expertise innovating and validating the next generation digital experiences for children and adults managing type 1 and type 2 diabetes. This role is critical to setting the company's best in class user research strategy and other innovative methodologies for Insulet's award-winning OmniPod products and other drug delivery solutions.

This role will work collaboratively with members of the leadership and executive team, designers, marketing, product management and engineering to innovate and translate deep user insights into compelling digital experiences. This role is also the subject matter expert (SME) for user experience; short-term and long-term growth strategy, lead and direct exploratory user experience research and development, regularly interface with management to ensure research operations reflect overall corporate vision/strategy. This position will ensure all user experience projects, initiatives, and processes are in conformance with organization's established policies and objectives.

Responsibilities:

• Responsible for all aspects of user experience initiatives and team members; including, scheduling, workload balancing, task prioritization, performance reviews, and hiring.
• Lead and establish the user experience research strategy of our mobile digital products and applications.
• Evangelize the role of user experience research across the company.
• Responsible for defining, scheduling, communicating, and meeting deliverables for critical program checkpoints and milestones for team.
• Lead, manage, and mentor User Experience team. Coach employees on technical and interpersonal development.
• Perform other duties as required.

Education and Experience:

• Bachelor's or master's degree in cognitive science, experimental psychology, HCI, Interaction Design or related discipline.
• At least 10+ years' experience managing and leading user research on web and mobile applications in a technology-centered company; preferably the medical devices industry.

Minimum Requirements:

• Expert in user research methodologies. Experience conducting research on tablets and smartphones.
• Strong leadership, excellent communications skills and extensive experience leading and working with technical teams and management.
• Drive and own design and development of cross-functional, multi-platform applications.

Preferred Skills and Competencies:

• Effective verbal and written communication skills.
• Ability to communicate at multiple levels of an organization.
• PC skill, word processing, spreadsheet, database.
• Ability to organize and judge priorities.
• Ability to generate and maintain accurate records.
• Ability to conduct user studies with a varied set of populations.
• Strong organizational and interpersonal skills and the ability to communicate effectively with others across the organization.
• Fluent in usability standards and design heuristics for mobile, web and other platforms.
• Embody the leadership, work ethic and personality that thrives in a fast-paced culture with tight deadlines, shifting priorities, and working with super-smart colleagues from numerous departments and locations.

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote

Additional Information:
The US base salary range for this full-time position is $205,800.00 - $309,150.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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