Front Desk Receptionist at Alum Rock Counseling Center Inc in San Jose, California

Job Description:

The mission of Alum Rock Counseling Center (ARCC) is to heal families and inspire youth to reach their full potential. For 50 years, ARCC has provided a wide range of behavioral health counseling and school-based support, designed to promote health equity & educational equity, and ensure that high-risk youth stay safe, in school, and drug & violence free. The agency supports a predominantly Latinx (83%) population in underserved schools and neighborhoods throughout Santa Clara County with a focus on the high-need area of East and Central San Jose. ARCC staff provide services to youth and caregivers who otherwise might struggle to afford and/or access quality care. In 2023-24, the agency served 5,000+ individuals, through 13 different programs, including individual and family counseling, substance use prevention education, youth mentoring, family reunification, parent training/support, and services in 30+ high-need schools.

We have 85 full-time employees and over 25 dedicated volunteers that make our program run. ARCC provides the opportunity to interact with youth and families within different departments and programs of the agency. We value integrity, honor, respect, diversity, compassion, and empathy. We work together as a team. Our employees love the work they do here because they can see the difference it is making in the community and in the life of each individual.

POSITION SUMMARY:
Under the Office Manager supervision, the Receptionist provided general office and clerical support, organizational and administrative tasks which help to ensure the smooth and efficient functioning of Alum Rock Counseling Center Administration.

Duties:
General day-to-day administrative office tasks including, but not limited to: Greet all ARCC visitors in a friendly and professional manner. Answer incoming calls, transfer callers to appropriate personnel and greet office visitors. Provide all aspects of mail management, maintain postage logs, postage meter, interfacing with mail carriers and staff, sorting and distributing mail. Ensure office equipment is in proper operating condition; paper & toner in copy machine, printer and fax machine. Maintain order and cleanliness of common areas, including the entrance area, kitchen, and conference room. Maintain order of supply room, including making copies of agency forms, ensuring supply cabinets and paper supply are well-stocked. Maintain order and cleanliness of common areas, such as entrance area, kitchen areas and conference room. Word processing, data entry and spreadsheets, check requests, scheduling appointments, maintaining office calendars. Provide administrative support to Managers, Directors as needed. Any other tasks assigned for the benefit of ARCC. Provide support as needed to ARCC Psychiatrist. Including scheduling, billing, translation and other support.

Minimum Qualifications:
Minimum of high school diploma with 1-2 years of office experience. Bilingual Spanish/English required, including the ability to read, write and translate documents. Excellent communication (verbal and written) and interpersonal skills. Strong customer service skills both in-person and over the phone; warm and welcoming manner. Strong administrative and organizational skills. Ability to accurately type at least 40 words per minute. Proficient with computer usage and all Windows and Windows-based software, including Word, Excel, PowerPoints. Demonstrated positive attitude and flexibility in an ever-changing environment with multiple interruptions. Knowledgeable on how to operate and troubleshoot standard office equipment, professional copiers, faxes, multi-line telephone systems, etc. Ability to respect and maintain a high level of confidentiality paramount. Experience working with low-income and ethnic minority populations, and high-risk families strongly desired. Experience working with diverse ethnic/cultural backgrounds; Experience working in diverse settings; Bilingual Spanish/English Preferred Effective verbal and written communication skills; Computer literate; Ability to lift up to 25 lbs.; Able to work independently and as a positive member of a team; Fingerprinting and background check as required by the Department of Justice; Valid CA drivers license, an automobile for agency travel, and proof of current auto insurance; TB test clearance required every 2 years COVID19 vaccination and booster, highly recommended.

This position description intends to describe the general nature and level of work being performed. It is not intended to include all duties and responsibilities. Because of a need to remain responsive to the needs of our clients and operational needs, job description and responsibilities may be modified at any time.

Equal Employment Opportunity
Alum Rock Counseling Center is an Equal Opportunity/Affirmative Action employer committed to building a team that represents the racial, ethnic and linguistic needs of our community. We highly encourage members of historically underrepresented and marginalized communities to apply. We are committed to diversity in our workforce and equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We encourage candidates from all backgrounds to apply.