Manager Network Construction at Crown Castle in Downers Grove, Illinois

Job Description:

Position Title: Manager Network Construction (M2)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.      

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

Responsible for the day-to-day activities of the Enterprise Fiber network construction teams including fiber engineering, design, construction and fiber splicing within the assigned geographic area. This Chicago area-based position will manage a team that performs their duties within the defined service territory with a focus on estimating, design, construction of Crown Castle fiber networks and services that are consistent with all defined standard operating processes and procedures. The position will work with all cross-functional areas on improving the quality of processes, deliverables and the end-to-end customer experience. Common activities will involve area data identification, collection, analysis, and reporting; along with understanding operational business functions and processes. Each network construction team is expected to maintain open communication across all areas of the business and work as a unit with consistency while building, implementing, and restoring or maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for delivering key KPIs for their area of responsibility including but not limited to OpEx spend, MTTR, % On-Time Install, fiber complete for small cell, and installed enterprise revenue.             

Responsibilities

• Manage a team of Supervisors of Network Construction, Network Construction Managers and fiber splicers to support the District’s construction demands, Capex and OpEx management and the team’s KPIs.


• Manage all fiber splicing supporting service delivery, break-fix and network maintenance.


• Work with leadership from NOC, Engineering, Field Operations, and Change management teams.


• Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows to measure operational performance, as well as identify and assess areas of improvement of process efficiencies and performance.


• Maintain and expand knowledge of technology in use, and/or under development for its impact on the operational business process.


• Manage the assigned areas respective CAPEX and OPEX budgets


• Maintain quality service by understanding and enforcing organization standards and deliverables.


• Develop and coach direct employees, as well as ensuring similar opportunities through-out the team. Identify training gaps and create a career path for team members.


• Manage construction network maintenance support 24 hours, seven days a week, 365 days a year


• Schedule and prioritize the workload of the network construction and external vendor resources.


• Develop & implement district level long term planning and resource planning to support current workload and future growth.


• Partner with utility and municipal providers to streamline permit applications.


• Manage team of leaders and individual contributors for the purposes of (including but not limited to):




• Management of vendor performance evaluation and selection process.


• Ensure all work is completed in accordance with Crown Castle construction standards, processes, and procedures.


• Manage the teams that act as Crown Castle’s safety observer and Quality Assurance representative while at job sites to ensure compliance with Crown Castle’s safety and quality standards.

Education/Certifications 

• Bachelor’s degree in Engineering, Construction or related field or equivalent work experience required


• A valid driver’s license required

Experience/Minimum Requirements

• 5+ years of experience performing (or equivalent work experience):


• Direct supervision/management of employees


• Extensive experience in network design, engineering, fiber engineering and splicing.


• Understanding and despairing optical fiber testing results including OTDR, PMD, Optical Spectrum Analyzer, power meter.


• Working knowledge of network construction standards (aerial and underground)


• Working knowledge of NESC, NEC and OSHA standards

Expectations

• Outstanding leadership, interpersonal, verbal, and written communication skills.


• Proven people and project management skills.


• Strong background in and a good working knowledge of fiber optic infrastructure design, engineering, construction, and restoration methods.


• Expertise with Outside Plant (OSP) and Inside Plant (ISP) installation standards and practices.


• Expertise in understanding and reporting of workflows, customer expectations and transmission equipment technology.


• The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence. He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution. Curiosity, initiative, and drive, along with the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position.


• Ability to diagnose workflow problems and institute remedies.


• The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.


• Must be able to operate in a fast-paced, customer focused environment, handling multiple priorities at a time, delivering quality service to internal and external customers.


• Position must be available for emergency support on a 24-hour X 7-day basis


• A positive attitude and desire to deliver exceptional results to meet customer expectations.


• Commitment to safety, integrity, and continual professional development


• Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills.  Must be able to analyze data to identify areas of process improvement.

Reports to: District Director

Title(s) of direct reports includes but not limited to: Supervisor Network Construction, Senior Network Construction Manager, Network Construction Manager, Operations Coordinator, Fiber Engineer

Working Conditions: This role falls into our hybrid work model requiring your presence in in the office on Tuesday, Wednesday and Thursday, subject to change at the direction of Senior Management.  On Monday and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  Position requires a minimum of 8 hours per day and longer if required.   There is an expectation of collaboration with teammates and stakeholders that could require travel.  

The salary range offered for this position is $112,000 - $154,000 annually. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location.  Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.   

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Construction

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