Quality Assurance Analyst at Credit Human in San Antonio, Texas

Job Description:

We are seeking a Quality Assurance Analyst for the Sustainable Home Lending Department.

The Quality Assurance Analyst will be required to work closely with business stakeholders and other team members to test user stories and business requirements, document software functional successes and failures, and ensure SHL policies and procedures comply with external and internal regulations.

The Quality Assurance Analyst will be accountable for:

1) Functional testing of business requirements;

2) Documenting and tracking software development defects and enhancements;

3) Regulatory and compliance advisory services;

4) Liaison for external and internal examination/audits; and

5) Member complaints, regulatory reporting, and dashboards.

If you have Salesforce experience you should apply right away!

Highlights:

• Monitor and ensure the SHL Division business processes adhere to Credit Human’s social vision and values


• Collaborate with SHL management and staff to ensure internal and regulatory compliance


• Review documented policies, procedures, and processes as requested by the Systems & Process Support Manager, SHL leadership, and Member Operations Business Unit in their effort to ensure regulatory and legal compliance with policies


• Create and implement system and software testing processes along the various software deployment environments

Experience:

    Required

• 2-3 years of experience in functional software testing & writing test scripts and use cases


• 2-3 years of compliance/regulations experience associated with lending and support service operations and servicing


• Experience developing and implementing business plans and collaborating with business partners to align processes and work with the strategic plan


• Experience establishing goals and metrics and monitoring performance to those goals


• Experience in enforcing departmental policy and regulatory compliance (state, national, and NCUA)

 

    Preferred

• Experience with using Salesforce

Education:

    Required

• Bachelor’s degree in Business, Business Administration, Finance, or related field of study OR equivalent relevant work experience and knowledge

Licenses & Certifications:

     Preferred

• NAFCU Certified Compliance Officer (NCCO) OR equivalent certification


• Salesforce Business Analyst Certification

Skills & Knowledge:

    Required

• Knowledge of federal state and local regulations associated with the compliant operations of lending products and services


• Knowledge of bankruptcy laws associated with the compliant operations of bankruptcy services for lending products


• Attentive to detail


• Strong analytical skills with the ability to gather, interpret, and present data effectively


• Ability to interpret complex and ambiguous needs and distill them into clear, concise servicing requirements and solutions


• Excellent communication and interpersonal skills


• Ability to influence and foster collaborative relationships


• Excellent organizational skills with the ability to pay close attention to details


• Self-motivated, able to work independently and as part of a team


• Sharp problem-solving skills to identify creative and technical solutions


• Effective time management and successfully prioritizing work promptly


• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)

Schedule:  Default is Monday-Friday, 8:30 am-5:30 pm unless recruiter or manager has shared otherwise.

Level of Work: 2C

Salary Range:  $75,987 to $82,412 Annually

Flexibility:  In office, on site; not remote or hybrid

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

 

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Lending

Apply Now