(HOLD) Lead Coordinator - Rock Hill, SC at ARS in Rock Hill, South Carolina
Posted in Other about 3 hours ago.
Job Description:
Company Name
Brothers Heating, Cooling, Plumbing
Overview
American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.
LOOK at what's NEW in 2024 for full-time employees...
- Low-Cost Health Insurance Plans starting at $5 a week.
- Free 24/7 Virtual Telemedicine Services from your first day of employment.
- Enhanced Dental Insurance options.
- NEW Pet Insurance Plan - Protect all of your loved ones!
- NEW Legal Insurance Plan available.
The scheduler provides support services by scheduling new construction and installation jobs and coordinating administrative activities so that work can begin on schedule with minimal problems and be completed within expected timeframes. Maintains records and data on work performed and supports good customer relations by responding to customer questions.
Responsibilities
• Receives calls from customers or builders and coordinates service or installation schedules.
• Prepares appropriate documentation and entry to activate and place scheduled work into system.
• Prepares materials lists for scheduled work and coordinates orders/delivery with appropriate department or vendor.
• Takes receipt of work orders and enters data in system for accurate billing of completed work.
• Communicates with customers and departmental personnel via telephone, email, and/or written correspondence to answer inquiries and provide information. Works to resolve customer issues/complaints.
• Prepares employee schedules according to work load.
• Prepares regular reporting of jobs in progress, backlog revenue and other departmental data.
• Coordinates inspections after work is completed. Provides liaison with inspectors on failed inspections to coordinate corrective actions and re-inspections, as necessary.
• Maintains data such as permits and/or completed inspections relating to working job orders.
• Maintains radio contact with new construction personnel.
• May process and track re-pipe claims according to contract requirements to ensure payment.
• May provide quotes on certain types of jobs over the telephone and schedule sales calls.
• May invoice completed work, process lien forms or releases and call for payments when bills are overdue.
Qualifications
HS diploma, or GED equivalent, is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Previous experience in customer service is desired. Basic computer skills and strong communication/interpersonal skills are required. Previous experience in service or dispatching is desired. An understanding of air conditioning/heating and/or plumbing are preferred.
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.
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