Branch Administrator at Wind River Environmental LLC in Charlotte, North Carolina

Job Description:

Position Summary

This position is a member of the branch administration team. They are in charge of providing assistance in processes such as invoicing, accounts payable, payment application, etc. on a day-to-day basis. This position serves as the primary resource to employees and customers as it relates to billing and general administration, while maintaining confidentiality at all times and with a high level of professionalism, tact and diplomacy.

Essential Duties and Responsibilities

• Subject matter expert in operations billing, invoice processing, and work order closing for the branches
• Completes and files disposal, pumping, and other necessary reporting by town and state for regional operations.
• First point of contact at the branch level for customer service and billing questions from the corporate office
• Works with customer service to enter pricing and ensure all orders are being processed through billing.
• Works with customers regarding billing issues, questions and complaints.
• Assists in any other administrative task as assigned.

Knowledge, Skills, and Abilities

• Ability to understand instructions furnished in written, oral or diagram form.
• Proven ability to work and thrive in an email and digital communication-heavy environment.
• Proven ability to work independently and manage pressure to meet deadlines in a fast-paced environment.
• Ability to manage and quickly adapt to changing priorities and responsibilities.
• Ability to learn operating procedures quickly and be able to execute consistently up to standard.
• Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs.
• Ability to speak, cooperate and communicate effectively with customers, co-workers and management.
• Proficiency in Microsoft Suite (Word, Excel, Outlook)
• Ability to perform basic math functions.
• Highly detail oriented.

Required Qualifications

1. Must have High School Diploma or Equivalent
2. Minimum 1 – 3 years in Administrative or Customer Service Role
3. Must be able to operate in a drug-free workplace.
4. Must possess reliable transportation or ability to commute to office daily.

Company Offered Benefits

• Room for Growth!
• Medical, dental and vision insurance
• Employer paid life insurance
• Employee discount for services offered in your area!
• Matching 401K
• 6 paid holidays, 2 paid floating holidays and generous paid time off plan

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks and related waste systems. Headquartered in Marlborough, MA we offer a full suite of services to business, residential and municipal customers throughout the East Coast. Wind River Environmental is an Equal Opportunity Employer.

Wind River Environment LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Wind River Environmental participates in E-Verify. Additional information is available in English (PDF) and Spanish (PDF).

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