Contractor - People Operations Representative at Five9 in San Ramon, California

Job Description:

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are looking for a People Operations Representative (contract) who has experience in both front-line and "back-office" operations working with both employees and company programs. The People Operations team at Five9 primarily provides programs, policies, systems, and resources to our employees. If you are looking for a role that has both a project focused environment and still interacts with employees, this role is for you!

This is a 3+ month contract position and is a hybrid role, working onsite at our headquarters in San Ramon 3 days a week (Monday, Wednesday, Thursday).

Responsibilities:

• Respond promptly to employee inquiries via Freshservice and direct them to the appropriate team members.


• Lead onboarding and offboarding processes, including initiating onboarding tasks and preparing termination documentation.


• Data entry into HRIS for new hires, status changes, terminations, new job codes, etc.


• Maintain and audit employee records and data for accuracy and compliance.


• Assist with I-9 audits reverifications for those in San Ramon Office location.


• Draft employee change letters as needed.


• Update and maintain job codes in UKG per compensation team guidelines.


• Assist in digitizing and organizing employee paper files into e-folders.


• Conduct various audits for compliance-based monitoring and to ensure data accuracy.


• Manage incoming mail, including unemployment claims.


• Perform other duties as assigned.