Customer Success Summer Internship at Moody's in New York, New York

Job Description:

Location(s):

• 7 World Trade Center, 250 Greenwich Street, New York, New York, 10007, US

Line Of Business: Customer, Operations, & Risk OU(COR OU)

Job Category:

• Students & Early Careers

Experience Level: Early Career

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong analytical skills with the ability to interpret data and generate insights.


• Ability to present high-level information as well as detailed demonstrations of products & services.


• Excellent verbal/written communication and presentation skills.


• Proficiency in Microsoft Office Suite (Excel, Word, Powerpoint)


• Ability to work both independently and within a team environment, with focus and high attention to detail.


• Familiarity with customer relationship management systems (ie Salesforce, Gainsight) is a plus, but not required.

Education

• Currently pursuing a degree in Business Administration, Finance, Marketing, Data Analytics, or a related field


• You must be available to work in a hybrid role in New York from June 2nd - August 8th

Responsibilities

• You will gain hands-on experience in customer success strategies and operations


• Contribute to improving customer satisfaction and retention rates


• Assist in onboarding new clients, ensuring a smooth transition and setup


• Help manage customer inquiries and issues, coordinating with the relevant teams


• Support the Customer Success team in creating and updating customer success plans and documentation


• Contribute to the analysis of customer data to identify trends, opportunities and areas for improvement


• Support the team in developing and implementing strategies for customer retention and expansion


• Participate in the development and delivery of customer training (events, webinars, or workshops) and educational materials


• Support the implementation of our Digital Customer Success strategy through personalized customer engagement at scale and other digital-led motions.

About the Program

Customer Success is critical to our short-term and long-term goals as an organization. Simply put, we are successful when our clients realize continued value from our solutions and services. We are looking for Customer Success Management interns who will play a pivotal role in supporting our Customer Success Management and Digital Engagement teams. You will be responsible for a variety of tasks that will enhance customer experience, improve engagement, and contribute to operational efficiencies. This internship provides an excellent opportunity to gain hands-on experience in Customer Success, Operations, and data analysis. In the team you will be joining, Customer Success Managers act as a true customer advocate, empowering clients to achieve their desired outcomes when utilizing our KYC and DataApps solutions, taking a proactive & strategic approach to ensure both client and Moody's Analytics are mutually benefitting from the relationship.

Moody's 10-week summer internship program is a premier opportunity for students to immerse themselves in a hands-on learning experience, guided by Moody's commitment to integrity, excellence, and insight. The program takes place each summer from June - August and positions are available for undergraduate and select graduate students. Internships are full-time, offering a comprehensive view of Moody's business and culture, and a chance to build professional and technical skills. Programmatic elements include networking, mentorship, leadership speaker series and volunteering events. Interns complete project work determined by their team that have real impact, fostering a sense of accomplishment and professional growth. Throughout the internship, participants receive mentorship from Moody's professionals, gaining insights into diverse career paths and cultivate a comprehensive understanding of the company. Networking events and workshops further enrich the experience, providing a platform for professional development and collaboration. As a Moody's intern, you will gain real-world experience, turn inputs into actions, and be integral part of the team.

For US-based roles only: the anticipated hiring hourly rate for this position is $35.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.

Moody's Corporation is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans.

VEVRAA Federal Contractor

We Request Priority Protected Veteran and Disabled Referrals for all of our locations

Please contact Donna Hutchinson, Assistant Vice President, Talent Attraction for any questions regarding this listing.

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