Customer Service Advisor at USAA in San Antonio, Texas

Job Description:

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Manager of Personal Lines, you will lead a team of account managers who provide insurance solutions for members who have property insurance needs in California.

Coaches, mentors, and develops Personal Lines teams to provide members and nonmembers with personal lines insurance solutions. Uses knowledge of personal lines marketplace to support Personal Lines teams throughout the client lifecycle. Accountable for team performance and deliverables. Collaborate with carriers on process improvements, escalations, exceptions, and trends.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Serves as a team leader, coach, mentor, role model, and change agent to a team of employees who provide personal lines insurance




• Collaborates with internal and external partners (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage.




• Reviews key reporting results to include process adherence issues and exceptions.




• Applies Agency Management Systems for operating in a multi-carrier environment to provide Day to Day operational support.




• Maintains high degree of industry expertise and knowledge of industry trends to facilitate and support the technical and interpersonal skills development of their team.




• Drives business results and revenue/product goal attainment; ensures team members provide appropriate product solutions to meet member needs.




• Handles member and team issues and makes appropriate risk decisions based on policies.




• Collaborate with external carriers and partners, using knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, contributing to the department success.




• Responsible for assessing internal/external talent with the talent acquisition team to make informed hiring decisions.




• Responsible for leading team in support of achieving individual and team goals, holding them accountable for performance and actions and developing employees through regular mentor and timely feedback.




• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.




• 6 years of insurance sales and service experience to include at least 2 years of experience in Personal Lines insurance.




• 2 years of direct team lead, supervisory or management experience.




• Experience with Agency Management Systems.




• Ability to work in agile and dynamic environment.




• Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.

What sets you apart:

• Experience providing personal lines insurance solutions for customers/members in the California market




• Sales leadership experience with proven results in developing impactful teams




• Experience working with a CRM platform.




• Experience with Excess & Surplus Lines




• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210.00 - $141,830.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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