RESPONSIBILITIES:
Summary:
The Human Resources (HR) Service Center Specialist is responsible for supporting Company's employee service center serving employees, managers, and various external stakeholders for the Americas Region (USA, Canada, and Latin America). Although this position is operational and transactional in nature, the successful individual supports a critical control function within the HR Shared Services organization providing general customer service, transactional support, and information to employees across the regions.
The HR Service Center Specialist is responsible for driving employee and manager self-service and providing Tier 1 level support to employees at all organizational levels across Company. In support of this objective, you will be creating, assigning, escalating, and resolving cases within our Case Management System and completing transactions via Workday. Inquiries come into the department via primarily three channels: email, telephone, and chat.
REQUIREMENTS:
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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