Walk-In Customer Representative at Elevance Health in Tampa, Florida
Posted in Other about 3 hours ago.
Job Description:
The Walk-In Customer Care Representative is responsible for handling all walk-in customers by responding to inquiries for all lines of business.
How you will make an impact:
- Receives and verifies premium payments.
- Assists customers with information required to make decisions on health care coverage that best meets their needs by explaining benefits and rates for all policies.
- Researches and responds to walk-in customer concerns.
- Accepts premium payments and prepares written receipts.
- Assists customers in the selection of health care coverage that best suits their needs.
- Assist customers in making policy change decisions that result in retained business.
- Identify complex and unusual inquiries that may cause problems; document and submit problem reports for resolution; tracks trends and problems that directly impact company performance.
- Provide feedback to appropriate areas to improve service.
- Acts as liaison between customer and operating units.
- Assists with research of executive inquiries.
- Requires in-depth knowledge of all lines of business and products sold by the company as well as policies and procedures that apply to membership, claims processing.
Minimum Requirements:
- Requires HS diploma or equivalent and a minimum of 5 years of operations or customer service experience; or any combination of education and experience which would provide an equivalent background.
- Requires a license to sell life and health insurance.
Preferred Skills, Capabilities and Experiences:
- Prior sales experience preferred.
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