Critical Information Systems Technician at National Emergency Management and Response in Schertz, Texas

Job Description:

It's a great feeling to work for a company that does so much good for others around the world!



Education Req: Required - Associate's degree in Information Technology, Computer Science, or a related field is required, or equivalent work experience.
Preferred - Alternatively, a Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.



Experience Req: Required - Minimum of one (1) year of experience in IT support, user account maintenance, or related roles. Alternatively, relevant academic projects, internships, or hands-on training in IT support and systems administration may be considered.



Summary: National EMR consistently seeks talented and hard-working individuals who are eager to assist impacted communities and first responders on an "as needed basis" as reservist employees. Reservists are part of an elite, all-hazards response cadre who are available to work intermittently, commit to working when needed, and travel/deploy within 24-48 hours. The cadre plays a key role in keeping National EMR ready to deploy the right people in the right jobs quickly in an emergency management situation. These situations could include hurricane responses, mass shooting(s), wildfire responses, and more. As a company we have responded to every major US incident that has occurred in the last 25 years. We are proud of our record and reputation but recognize we can't do this without our reservists. Reservists are often retired local, state, or federal civil service employees who consider this line of work as a movement or a calling. Is this your calling? Are you ready to serve?
National EMR was built on the premise of filling gaps and serving those with the greatest needs in a disaster. National EMR has spent most of our time in the emergency support functions (ESF) of mass care, emergency assistance, housing, human services, public health, and medical services as our core mission areas. Reservists are responsible for maintaining personal readiness and your "active/eligible" status. Reservists will be entering into a fast-paced, ever-shifting, high-pressure environment.
To successfully perform the essential functions of their role, the employee may be expected to perform the following, with or without reasonable accommodations, in accordance with the Americans with Disabilities Act of 1990.
The CIS Technician is responsible for providing comprehensive IT support to full-time staff and PRN personnel, both during routine operations and emergency response scenarios. This role requires coordination with external IT teams and hands-on management of critical IT hardware and systems that support National EMR. The CIS Technician must be prepared to deploy on short notice to provide IT support during emergency responses, with flexibility to take on additional duties as required.



Critical Action Items & Measurable Deliverables

1. Administer user accounts and permissions across platforms like WebEOC, AlertMedia, and others.
2. Review and respond to CIS Helpdesk tickets and WebEOC STARs. Escalate unresolved issues to the IT department.
3. Ensure readiness of all IT equipment (laptops, cell phones, iPads) and perform necessary software updates.
4. Coordinate with external IT teams to adhere to NIST, PII, and other security provisions.
5. Be prepared to provide remote IT support for emergency response sites when requested. Assist in the setup of IT infrastructure remotely or on-site, depending on the needs of the operation.



Other Requirements:

1. Maintain proficiency in systems like Service Engine Management, EHR, Office 365, and others. Demonstrate willingness to learn new software as needed.
2. Provide clear, effective communication and presentations to stakeholders. Convey technical information in layman's terms.
3. Maintain sensitivity to the socio-economic and cultural backgrounds of the service population.
4. Regularly update system documentation, SOPs, and troubleshooting guides.
5. Manage multiple tasks, prioritize, and meet deadlines while maintaining a high level of professionalism.
6. Collaborate with the team to ensure all equipment is operational and ready for deployment at a moment's notice, assisting with troubleshooting or updates as necessary.
7. Must be available for on-call duty and may be required to work flexible hours, including nights, weekends, and holidays, to support emergency response and deployment operations. Everyone is an emergency manager.


Here at National Emergency Management and Response, we are dedicated to building a diverse, inclusive, and authentic workplace. Please feel free to apply for this position even if your work experience and education do not align perfectly with every requirement for this job description. You may very well be the perfect candidate for this role or other ones that we have open. Thank you for your interest in joining our mission!


National Emergency Management and Response is an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of National Emergency Management and Response, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.


English (United States)
If you like to work with people that believe they can make a difference in the world, this is the company for you!



EEO Statement



It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.


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#LI-Information Technology


#LI-Associate


#LI-Full-time