Job Description:
What you'll do at
Position Summary...
What you'll do...
Directs management team in all Facility operations; ensures asset protection, inventory control, Member service, Member and Associate safety, ensures that all areas of the Facility are in compliance with Company policies and procedures; and communicates with members of management and Associates about Facility operations, merchandising, and Company direction.
Drives membership and sales growth in a Facility by visiting Business Members and potential Members' places of business, building Member relationships inside and outside the Facility, directing managers in Member relationship development and visits, motivating the Membership Sales Team, and teaching all Associates about the value of Membership and the quality of Sam's Club's merchandise.
Increases quality of Member experience by ensuring appropriate service levels and effective merchandise presentation (e.g., accurate and competitive pricing, proper signing, maintaining in-stock and inventory levels, requesting merchandise to meet the needs of the community, etc.).
Drives the financial performance of the Facility by ensuring that budgeted sales, membership, wages and other expenses are achieved; leads the management team in controlling expenses and wages to ensure expenses are indexed to sales; creates and implements plans to improve the financial performance of the Facility; and oversees the creation of budgets and participates in analyzing economic trends and community needs for budget forecasting.
Ensures compliance with Company and legal policies, procedures, and regulations for a Facility by analyzing and interpreting reports; implementing and monitoring human resource compliance, asset protection and safety controls; overseeing safety, operational, and quality assurance reviews; developing and implementing action plans to improve performance; and providing direction and guidance on executing Company programs and strategic initiatives; and directing the management team in ensuring confidentiality of information, documentation, and assigned records.
Initiates, directs, and participates in community outreach programs, and encourages and supports Associates in serving as good members of the community; establishes and maintains relationships with key individuals or groups in the community acting as the representative for the Company. Presents the Company's perspective to various external organizations following the Company's media guidelines; and champions Company-sponsored programs, events, and sustainability efforts to Associates, Members, and the local community to emphasize the Facility as part of the community.
Provides direction and guidance to members of management and hourly associates on proper member service approaches and techniques to ensure member needs, complaints, and issues are successfully resolved within company guidelines and standards; and assists with member service as needed by resolving member complaints, assisting members with purchases, answering questions, or providing information.
Provides supervision and development opportunities for members of management and hourly Associates in the Facility by hiring, training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness. Recruits qualified Associates to meet staffing needs and achieve Company growth potential.
Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates; and proactively seeks out Associate comments and concerns by meeting with Associates in their work areas.
Oversees and enforces the execution of food safety standards, cold chain compliance, and food merchandise quality by evaluating the temperature, storage, sanitation, date coding, product rotation, labels, and recalls on stocked merchandise; and ensures the fresh area's forecast for production, on-hand supplies, and current in stock are in line with Companies expectations and the Facility budgets.
Leadership Expectations
Respect for the Individual: Builds high-performing, diverse teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform.
Respect for the Individual: Works collaboratively; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
Respect for the Individual: Attracts and retains the best, diverse talent; empowers and develops talent; and recognizes others' contributions and accomplishments.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Service to the Customer/Member: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; and applies the EDLP and EDLC business models to all plans.
Service to the Customer/Member: Makes decisions based on data, insights, and analysis; balances short- and long-term priorities; and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; and encourages learning from mistakes.
Strive for Excellence: Drives continuous improvements; adopts and encourages the use of new technologies and skills; and supports others through change.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
- Health benefits include medical, vision and dental coverage
- Financial benefits include 401(k), stock purchase and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is -
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: 3 years' of management experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Retail Industry
Primary Location...
201 Golden Triangle Blvd, Keller, TX 76248-4484, United States of America
About Sam's Club
Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.
Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.
Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
All the benefits you need for you and your family
- Multiple health plan options, including vision & dental plans for you & dependents
- Free Membership and discounts in fresh produce
- Financial benefits including 401(k), stock purchase plans, life insurance and more
- Paid education assistance with college degrees through our Live Better U program
- Parental Leave
- Pay during military service
- Paid time off - to include vacation, sick leave and parental leave
- Short-term and long-term disability for when you can't work because of injury, illness, or childbirth
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.
Frequently asked questions
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On average, how long does it take to fill out an application?
On average, it takes 20-30 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time.
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Can I change my application after submitting?
No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.
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How do you protect my personal information?
Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.
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