Nurse Practitioner Manager, After Hours Call Program at North Shore Physicians Group(NSPG) in Beverly, Massachusetts

Job Description:

General Summary



We are seeking a highly skilled and experienced Advanced Practice Provider (NP/PA) with After-Hours experience covering large provider groups to serve as an APP Manager within our After Hours Call Program (AHCP) team. This role involves both clinical and administrative responsibilities, focusing on managing the AHCP care team providing coverage to Primary Care patients after standard office hours across MGB enterprise, overseeing virtual consultations, and guiding APP's and RN's in providing high-quality, efficient care. The APP Manager is anticipated to have a small amount of direct clinical hours (0.3 FTE). The APP Manager will ensure the smooth operation of the call coverage, enhance virtual visits, and play a vital role in the continued expansion of the program.



Duties & Responsibilities

• Performs all essential functions of a Nurse Practitioner, providing direct patient care


• Directly oversees and is accountable for the performance of a team of APPs and/or other direct reports


• Hires, performance manages, and completes performance appraisals for a team of APPs and/or other direct reports


• Orients, trains, and schedules staff


• Assists with quality assurance programs as needed to help implement quality improvement efforts


• Ensures continuing education and teaching for APPs


• Acts as liaison between the hospital, physician and nursing staff, and other APPs


• Ensures APPs are following proper billing compliance rules and methodology


• Coordinates 90-day virtual visit (VV) training and NH licensing


• Chart Review (in conjunction with leads)


• Coordinates new growth opportunities, such as adding practices and critical results paging


• Edits and creates clinical protocols based on evidence based and PCOI guidelines


• Oversees the virtual visit branch of the program


• Creates and oversees schedule, with frequent evaluations of staffing templates based on season and volume of calls


• Provides input on appraisals, staff development, discipline and hiring and termination decisions


• Provides short/long term strategic project management for initiatives including piloting projects, and implementing new technologies and digital products


• Establishes a culture of service excellence across all practice sites and achieves superior patient experience results


• Supports employee morale via open lines of communication and fair, equitable and transparent treatment


• Helps foster and support an atmosphere that recognizes, celebrates and rewards both individual and team accomplishment


• Other duties as assigned

Qualifications

Qualifications



When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, emotional intelligence, and genuine passion for this work.


Education:

• Master's Degree in Nursing required

Experience:

• 5-7 years of experience as a Nurse Practitioner required

Certification:

• Certified Massachusetts, New Hampshire & Maine Nurse Practitioner license required upon hire

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Apply Now