Assistant Manager, Ticket Sales & Operations at Learfield IMG College in Spokane, Washington

Job Description:

Position Title: Assistant Manager, Ticket Sales & Operations

Requisition ID: R100026

Location: Spokane, WA

Full/Part-Time: Full time

About Us:

Learfield is the leading media and technology company powering college athletics. Through its digital and physical platforms, Learfield owns and leverages a deep data set and relationships in the industry to drive revenue, growth, brand awareness, and fan engagement for brands, sports, and entertainment properties. With ties to over 1,200 collegiate institutions and over 12,000 local and national brand partners, Learfield’s presence in college sports and live events delivers influence and maximizes reach to target audiences. With data-based solutions for a 365-day, 24/7 fan experience, Learfield enables schools and brands to connect with fans through licensed merchandise, game ticketing, donor identification for athletic programs, exclusive custom content, innovative marketing initiatives, NIL solutions, and advanced digital platforms. Since 2008, it has served as title sponsor for the acclaimed Learfield Directors’ Cup, supporting athletic departments across all divisions.

Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work.

Our Mission

Powering the connection of fans to the brands and experiences they love.

Our Core Values

Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun

The Assistant Manager of Spokane Ticket Sales and Operations is responsible for supporting the Manager of Spokane Ticket Sales and Operations for all box office operations. This position assists in ensuring the smooth ticketing operations for hundreds of events annually at multiple Spokane, WA-based facilities, including, but not limited to, Spokane Public Facilities District venues, Bing Crosby Theatre, and Spokane County Interstate Fair.

JOB RESPONSIBILITIES:

• Assist Manager of Spokane Ticket Sales & Operations with overall box office operations and event ticketing staff.

• Work directly with promoter requests for individual event scaling, sales, promotions, discounts, group sales, daily reporting, etc.

• Build, maintain, and manage events in ticketing system, including: season ticketing, packages, platinum seating, aisle seating, and seat level pricing, and HTML requests.

• Prepare event settlements, statements, and required reports necessary for day/night-of event settlement with venues, promoters, and city and state governments.

• Distribute final settlement documentation to Paciolan accounting and appropriate client parties.

• Administration of daily box office cash deposits, maintaining safe logs, credit card sales reconciliation, preparation for armored car pick up.

• Assist with personnel placement, evaluation, training coordination, discipline, scheduling, and supervision.

• Train and lead Ticket Service Representatives in guest relations initiatives.

• Assist in the planning and execution of Ticket Service Representatives staff meetings as needed.

• Monitor part-time staff hours budget for payroll.

• Act as chief liaison for vendors, customer service inquiries and escalated customer matters.

• Day/Night of event ticketing problem resolution.

• Manage resolution of customer service concerns.

• Ensure that all associates are providing superior customer service to the consumer.

• Attend weekly Public Facilities District management meetings.

• Assist in on-call rotation.

• Additional duties as assigned.

Minimum Qualifications, Knowledge, and Skills

• Preferred: 3+ years progressive box office management experience, including cash management

• Preferred: 3+ years of Paciolan software experience

• Strong writing and verbal communication skills

• Strong interpersonal skills, including the ability to lead a team and the ability to deal professionally, courteously, and tactfully with the public and coworkers.

• Demonstrated ability to multi-task and prioritize well to meet deadlines.

• Strong time management skills required and ability to maintain composure and decision-making skills in stressful situations

• Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives and agencies.

• Required: Proficiency in Microsoft Office products

• Behaves with integrity and honesty and is open with clients and fellow associates.

• Develops effective working relationships with fellow associates, managers, outside representatives and agencies.

The approximate base pay for this position is $78,249. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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