Warranty Admin Rep I - Titleist Golf Clubs at Acushnet Company in Carlsbad, California

Job Description:

WE ARE A PRODUCT COMPANY.

WE ARE A PROCESS COMPANY.

ABOVE ALL, WE ARE A PEOPLE COMPANY.

The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we've been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.

Together we live by the credo, "Autograph your work with excellence." We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do - from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.

Job Title: Warranty Admin Rep I

Salary Range: $47,320.00 - $58,500.00/annual; plus, bonus eligibility

Summary: Administer the policies and procedures for Titleist Golf Club Repair Services.

Responsibilities:

• Provide strong phone coverage, assisting our partners, consumers and sales reps by entering/changing/administering Return Authorization numbers.


• Answer inquiries regarding warranty policy, product availability, performance specifications.


• Initiate correspondence with accounts and consumers regarding club repair. Support and communicate with assigned sales teams. Assist and advise Customer Service and Team Titleist when called upon.


• Process and expedite orders for repair and replacement products.


• Practice problem solving, ensuring the best solutions for our customer and Titleist.


• Evaluate product and determine whether or not warranty policy applies.


• Keep up with new and old product and maintain relations with repairs floor regarding model availability and inventory levels.


• Maintain and manage side projects, performing miscellaneous department duties.


• Recognize trends and call attention to component and manufacturing issues.


• Analyze current processes or procedures; identify and help implement improvements.


• Coordinate with Sales, Marketing, CS and R&D on current and future product lines.

Qualifications:

• 2 years college, AS or BS degree preferred.


• 2-4 years of customer service experience / golf industry experience with high negotiation and conflict resolution skills a plus.


• Technical, golf game and club repair knowledge is a must.


• Computer literate preferred.


• Ability to sit for long period of time and listen on the telephone.


• Use a PC for a good portion of the day.


• Lift and carry boxes of golf clubs.

How To Apply:

Candidates meeting the qualifications listed above are invited to submit their resume along with salary requirements via the apply button for this job at: https://employment.acushnetgolf.com/ and must submit a resume in "MS Word Form ONLY" in order to be considered.

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