Overnight Agent, University Place Hotel at Portland State University in Portland, Oregon

Job Description:

Equal Opportunity Employer/Veterans/Disabled


Portland State University


Position Details
Position Details

Proposed Start Date	12/02/2024
Classification Title	Office Specialist 1
Working Title	Overnight Agent, University Place Hotel
Department	670551 - AUX University Place Conf Ctr
Position Number	D95735
Representation	OP - SEIU/OPEU Local 503
Position FTE	.9-1.0
End date, if applicable

Position Summary

Brief Description of PSU/School/Dept	Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners. More than 27,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation. University Place Hotel is a public hotel with approximately 8000 sq. ft. of meeting space, a restaurant and 234 guest rooms : https://www.uplacehotel.com/
Position Summary	A person in the Night Porter role acts as a Front Desk Agent, prepares the Auditor for reconciling the day’s financial activities, tends to guest requests and concerns, assists with keeping public areas clean, and provides general support to other staff. 9-10 hour shifts per week will include weekend nights and some holidays (between 36 and 40 hours per week). A person in this position needs to be able to make decisions independently within set guidelines, with or without a manager on property. Key elements of the role include: completing pre-Audit tasks (e.g., checking that all reservations are entered and accurate, closing tills, checking for due outs, etc.) checking guests in and out of the hotel, answering phones, making reservations, corresponding via email, answering guest questions tending to guest requests, concerns/complaints working closely with Security/Campus Public Safety officers to address security concerns stocking the bell closet and linen closets general cleaning including areas such as the break room, front desk and back office, lobby, restrooms, and courtyard/pool area. Also includes sanitizing key cards and pens. A strong candidate is someone who has problem solving and deescalating experience, is reliable and a thoughtful team player, enjoys a busy atmosphere, can work with minimal supervision, and has an eye for detail. Previous hotel experience is required, Night Porter/Night Audit experience is a plus.
Minimum Qualifications from Classification	Completion of courses or training in Office Technology; OR One year of general clerical experience which included typing, word processing, or other generation of documents; OR An equivalent combination of training and experience.
Additional Minimum Qualifications for this Position	Prior hotel front desk experience; Experience with problem solving and conflict resolution Ability to clearly and respectfully communicate in English with a diverse customer base in-person, in writing, by telephone or by email to include; Confidence making direct eye contact with guests.
Preferred Qualifications	Experience working overnight shifts Familiarity with OPERA property management system
Key Cultural Competencies	Creates an environment that acknowledges, encourages and celebrates differences. Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds. Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement. Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
Environmental Stewardship	Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.
Work Days/Hours	Flexible 24/7 operation. This position works the "C" shift hours 11pm-7am.Shifts may vary due to Hotel occupancy
Total Compensation Range & Benefits Statement	The starting hourly rate for this position will be between $16.94 and $18.16. The starting salary may be negotiable above this range, however it will be dependent upon the knowledge, experience, skills and abilities of the chosen candidate, the budget of the hiring department, and approval from HR. PSU’s excellent benefits package includes healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universities : https://www.pdx.edu/human-resources/benefits-psu

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Please explain your customer service philosophy and describe a time when you dealt with a challenging customer service situation.

   (Open Ended Question)

2. * Do you have two years of experience being responsible for greeting/checking in clients/customers/patients while simultaneously answering a multiline phone?

   (Open Ended Question)

3. * In 2-3 sentences, please describe your computer skills that include word processing, database entry/inquiry, spreadsheets, and web downloading/uploading.

   (Open Ended Question)

4. * How did you first find out about this position?
   • PSU Website
   • Indeed.com
   • HERCJobs
   • Urban League of Portland
   • Hispanic Metropolitan Chamber
   • Oregon Employment Department
   • Social Media
   • Person Referral
   • Career Builder
   • Glass Door
   • Other - Please describe in the next Question
5. If you selected Other, please describe.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Cover Letter
2. Resume
3. Professional References

Optional Documents

PI255237121

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