Job Description:
At Panduit, Our People Make the Difference. We're looking for individuals who share our passion for innovation, diversity and inclusion, and sustainability.
What You Will Do
The Order Management Associate handles the maintenance of distributor orders in the order management system. In addition, they handle all inquiries pre-order booking and after the order has been booked. Key responsibilities include:
- Receive purchase orders from distributors and enter orders into order management system.
- Handle reprint of documents, price, and availability requests from distributors.
- Assist with discrepancies for electronic order resolution.
- Provide follow-up on orders to ensure that shipment is delivered per agreed upon terms (time, quality, price, and logistics, etc.).
- Provide support and solutions to resolve delays in delivery, price discrepancies, and part number changes.
- Process additional transactions such as expedites, documents, reprints, creation of certificates of compliance, and other documentation required by customers.
What You Will Bring
- Required Education: High school degree or GED equivalent.
- Experience with Microsoft Office - Word, Excel, PowerPoint, and Teams.
- CRM experience is a plus.
- Strong written and verbal communication skills.
- Ability to effectively communicate issues and negotiate resolution with management.
What We Can Offer You
- Competitive Total Rewards Program with health and financial benefits.
- Flexible work options. This role will require you to be in the office 50% of the time (schedule based on manager's discretion).
- Generous vacation, sick days, holidays, and a volunteer day.
- 401K match and profit sharing.
- Multiple healthcare options.
- Parental leave.
- Growth and development opportunities.
Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future.
Work Shift
Day (United States of America)
