Technician I, Fiber (Premise Technician) at City of Fort Collins in Fort Collins, Colorado

Job Description:

POSITION TITLE: Technician I, Fiber (Premise Technician) (Full-Time Regular) (Classified)
REQUISITION #: req7888
DEPARTMENT: Broadband
LOCATION: UTILITIES SERVICE CTR - BLDG A
BENEFIT CATEGORY: Classified (Non-CBU) View Classifications & Benefits
EMPLOYMENT TYPE: Full-Time Regular
ANNUAL SALARY RANGE: $48,991.00 - 73,491.00 (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE: $54,000.00 - 68,000.00 (Salaries are paid biweekly)
SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 12/3/2024.

You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check and motor vehicle report required.

Why Work For the City of Fort Collins?

• Medical, dental, vision (for self, spouse, domestic partner, children) - eligible on the 1st of the month following date of hire


• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires


• Retirement + company contributions - after 6 month probation period and immediate vesting


• Flexible spending: Medical expenses FSA, dependent FSA or both


• Employee Assistance Program: counseling, legal, financial assistance


• Life insurance, short-term and long-term disability


• Wellness program, workout facilities


• Employee/family onsite health clinic


• Learning and development opportunities at all levels in the organization with opportunities for career mobility


• Collaborative work environment

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job Summary

We are searching for a highly motivated and skilled Premise Fiber Technician to join our growing team. You will be responsible for the installation, maintenance, and repair of fiber optic cabling within customer premises, ensuring reliable and high-speed internet connectivity. This role requires a keen eye for detail, strong technical skills, and a commitment to delivering exceptional customer service. Responsibilities: Installation: Install and terminate fiber optic cable within customer premises, including homes, businesses, and data centers. Run and secure fiber optic cable in various environments, including walls, ceilings, and under floors. Connect fiber optic cable to network equipment, and optical network terminals (ONTs). Maintenance: Perform routine inspections of existing fiber optic installations to identify and resolve potential issues. Troubleshoot and resolve fiber optic network problems, including fiber breaks, signal degradation, and equipment malfunctions. Replace or repair damaged fiber optic cable and components. Documentation: Maintain accurate records of all work performed, including installation details and troubleshooting steps. Prepare clear and concise reports for internal and external stakeholders. Customer Service: Provide excellent customer service by communicating effectively with customers and explaining technical procedures in a clear and understandable manner. Always maintaining a professional and courteous demeanor.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Daily scheduled work tasks to install a variety of services inside customer's premises.


• Electronic work order updates to include issue control and open/close functions.


• Installing to any point on a premise both wireless and hardwired connections.


• Fusion splicing fiber optic drop connections.


• Completing required install inspections and updating digital documentation records in various databases and other internal programs.


• Re-inspecting products after they have been reworked to ensure they conform to the product standards/specifications.


• Working closely with Network Engineers, Electric Utility personnel, Customer service Representatives and residential/business customers and non-customers.


• Incorporating safety into all aspects of the job.


• Contribute to developing installation best practices.


• Maintain knowledge of current installation technical principles and industry standards.


• Work from customer drawings, City drawings, vendor drawings or specifications


• Maintaining a positive customer experience throughout the installation process.


• Training and teaching customers how to use installed products.

Management Responsibilities

No

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.


• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.


• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.


• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge Skills and Abilities

• Organized and self-motivated with strong attention to detail


• MS Office skills.


• Ability to communicate clearly and collaborate with multiple project stakeholders and interpret their needs


• Working knowledge of construction or telecom documents, drawings and specifications


• Willingness to contribute actively in team discussions, sharing experiences and ideas


• Strong organizational and planning skills and the ability to manage multiple priorities


• Must be detail-oriented and driven to mistake-free work as well as have the ability to work unassisted with limited supervision.

Required Qualifications

MinimumPreferredHigh School Diploma or GED and or functionally related licenses or certificates

Experience Requirements

• One year of related work experience with a cable or telephone company; or equivalent combination of education and experience

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

The content in this posting was created for recruitment purposes. To view the full job description click the link below.

Technician I, Fiber
The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.

BACKGROUND CHECK AND MOTOR VEHICLE REPORT REQUIRED

Note: Some information in your application may be public information under the Colorado Open Records Act.Job Summary

We are searching for a highly motivated and skilled Premise Fiber Technician to join our growing team. You will be responsible for the installation, maintenance, and repair of fiber optic cabling within customer premises, ensuring reliable and high-speed internet connectivity. This role requires a keen eye for detail, strong technical skills, and a commitment to delivering exceptional customer service. Responsibilities: Installation: Install and terminate fiber optic cable within customer premises, including homes, businesses, and data centers. Run and secure fiber optic cable in various environments, including walls, ceilings, and under floors. Connect fiber optic cable to network equipment, and optical network terminals (ONTs). Maintenance: Perform routine inspections of existing fiber optic installations to identify and resolve potential issues. Troubleshoot and resolve fiber optic network problems, including fiber breaks, signal degradation, and equipment malfunctions. Replace or repair damaged fiber optic cable and components. Documentation: Maintain accurate records of all work performed, including installation details and troubleshooting steps. Prepare clear and concise reports for internal and external stakeholders. Customer Service: Provide excellent customer service by communicating effectively with customers and explaining technical procedures in a clear and understandable manner. Always maintaining a professional and courteous demeanor.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.
Daily scheduled work tasks to install a variety of services inside customer's premises.Electronic work order updates to include issue control and open/close functions.Installing to any point on a premise both wireless and hardwired connections.Fusion splicing fiber optic drop connections.Completing required install inspections and updating digital documentation records in various databases and other internal programs.Re-inspecting products after they have been reworked to ensure they conform to the product standards/specifications.Working closely with Network Engineers, Electric Utility personnel, Customer service Representatives and residential/business customers and non-customers.Incorporating safety into all aspects of the job.Contribute to developing installation best practices.Maintain knowledge of current installation technical principles and industry standards.Work from customer drawings, City drawings, vendor drawings or specificationsMaintaining a positive customer experience throughout the installation process.Training and teaching customers how to use installed products.
Management Responsibilities

No

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