Implementation Consultant at Ontario Systems, LLC in Muncie, Indiana

Job Description:

Implementation Consultant

Application Deadline: 1 January 2025

Department: Operations

Employment Type: Permanent - Full Time

Location: Remote, US
Description

The Implementation Consultant will offer business expertise, strategic planning, oversight, industry knowledge, and application expertise in the use and implementation of Finvi's Velosidy software. This role focuses on best practices to maximize the value clients receive from our solutions, all within the established budgets and project goals.

This position is fully remote.

Visa sponsorship or transfer of an existing visa is not available for this position. You must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.
What You'll Do

• Consult with clients to understand their business objectives, design tailored solutions, plan projects, and guidance throughout the implementation
• Leverage industry knowledge and application expertise in the implementation of Finvi's Velosidy software solution. This consulting begins in the sales process and continues through to the support handoff
• Lead the implementation of Velosidy solutions for clients, ensuring seamless integration and adoption
• Demonstrate product and industry knowledge in the Revenue Cycle
• Ensure ongoing positive interactions and professional rapport with clients throughout the project lifecycle
• Understand and manage the process of transitioning existing customers from one platform to another, ensuring minimal disruption and maximum efficiency
• Serve as a client-facing consultant, providing expert guidance and support throughout the implementation process
• Provide configuration guidance, application training, and support to clients, ensuring they are fully enabled to utilize the new platform effectively
• Partner closely with Project Manager to identify potential risks and develop mitigation strategies to ensure successful project outcomes
• Continuously monitor and report on project progress, addressing any issues or concerns promptly
• Routinely provide feedback to cross functional stakeholders regarding client feedback, product feedback and other issues related to the implementation
• Be accountable for and meet deadlines, including adhering to the project timeline, assigning internal/eternal tasks, and following up on assignments to drive completion
• Maintain appropriate and routine communications with the project team on all project issues
• Drive innovation by communicating with team members regarding new ideas pertaining to the project
• Drive innovation by recognizing and recommending opportunities for new product features, services, and ideas associated with rollout and/or design of the application that add value to our clients and our company
• Communicate across departments to proactively manage cross-functional issues
• Other duties may be assigned

What You'll Need

• Four to six years related experience and/or training; or equivalent combination of education and experience.
• Bachelor's Degree preferred
• Experience implementing, configuring, and/or supporting a SaaS application in a client facing role
• Work with minimum guidance
• Serve as part of a team of consultants on multiple projects
• Working knowledge of functional product areas
• Proficient in the use of desktop support tools such as Word, Excel, and PowerPoint
• Demonstrated capability with and knowledge of Finvi's Velosidy product
• Strong understanding of the processes used in Professional Services and why they are important
• Identifies, champions, and facilitates opportunities for process improvement and innovation
• Basic working knowledge of financial statements and business concepts
• Basic knowledge of the Revenue Cycle
• A general understanding of a revenue cycle product's major functions and the role Finvi products play in the Revenue Cycle
• Demonstrates capability to solve complex and cross-functional problems
• Applies standard problem-solving tools
• Customer service oriented

The typical base pay range for this role across the U.S. is (USD $80,000 - $110,000 per year).

Finvi has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role (the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location). Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Offers are made within the base pay range applicable at the time.

At Finvi, certain roles are eligible for additional rewards, including merit increases, annual bonus, and equity. These awards are allocated based on individual performance and role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue depending on the terms of the plan and the employee's role.
What's In It For You

• Finvi offers, for most positions, a flexible work environment*
• Hybrid or remote unless otherwise identified*
• Ample PTO for non-exempt and Flexible Time Off* for exempt roles to keep up with today's varied lifestyles
• Competitive pay and 401(k) with employer match
• Health insurance with wellness discounts, medical, dental, and vision care
• Three (3) weeks Paid Parental Leave for new parents
• Eight (8) Paid Holidays throughout the year
• We invest in our employees through educational assistance and learning and development
• Robust Wellness Program includes opportunities to earn money for your Health Savings Account (HSA) or Health Reimbursement Account (HRA)
• Paid Volunteer Time Off Program to make a difference in your community
• Learn more about what Finvi offers here: https://finvi.com/about-us/careers/

*Limitations may apply based on role and company need

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