Guest Experience Ambassador at Raleigh-Durham Airport Authority in Raleigh, North Carolina

Job Description:

About Us:

Welcome aboard the Raleigh-Durham Airport Authority team, where our work environment resembles a well-oiled aviation crew. As operators of the Raleigh-Durham International Airport, we connect central and eastern North Carolina to people and places that matter the most, serving 14.5 million passengers in 2023 and supporting over 85,000 local and regional jobs with a $17 billion annual economic impact. Here, accountability and collaboration are our navigational beacons, guiding us through every task with precision and teamwork. Picture yourself as a vital member of our crew, each role crucial to ensuring smooth operations and safe passage for all. Like a pre-flight checklist, we take workplace safety seriously, conducting thorough pre-hire drug, background, and fingerprint checks to ensure a secure environment for every team member. Whether you're stationed indoors, orchestrating behind the scenes, or outdoors, feeling the rush of the runway, you'll find a supportive atmosphere where your contributions make a real difference. We are committed to delivering excellent airport services, state-of-the-art facilities, and unparalleled customer service, earning a Top Five ranking in passenger satisfaction among large North American Airports in a 2023 J.D. Power survey. At RDU, we believe in investing in our people with a comprehensive benefits package for full-time positions, including professional growth and development opportunities. Join us in this high-flying adventure where accountability, collaboration, and safety are the wings that propel us toward success—watch your career soar with RDU!

About You:

You embody core values that will play a pivotal role in connecting our community to places and the people who matter most. Your commitment to continuous learning will drive innovation and growth, while your unwavering integrity ensures that our brand remains trustworthy and reputable. Your respect for colleagues and clients alike fosters a collaborative and positive environment. Your dedication to excellence in every task you undertake will elevate our brand’s standards. Lastly, your team spirit will unite our efforts and amplify our collective success.

About the Role:

Ready for takeoff on an exciting career in aviation hospitality? As a Guest Experience Ambassador, you’ll be on the front lines of our mission to deliver a world-class airport experience, ensuring every traveler feels safe, welcome, and well-supported from gate to gate.

Think of yourself as the captain of guest relations, providing a warm, helpful presence and navigating any challenges our airport guests may encounter. You’ll play a vital role in creating a guest-focused culture, assisting passengers with their needs, and ensuring our terminals meet top-notch standards for cleanliness and safety—because smooth landings start with a well-prepared crew.

Reporting to the Guest Experience Department Supervisor, you'll also conduct facility inspections, ensuring that our terminals shine as brightly as the journeys they launch. If you're passionate about hospitality, thrive in dynamic environments, and are ready to elevate every traveler’s experience, come join our team!

Together, we’ll make every journey through our airport truly first-class.

Compensation:

• Maximum – Based on experience


• Minimum - $16.66

What You’ll Do:

• Completes daily activities to deliver a guest-focused culture and a healthy, safe, seamless, and enjoyable experience to all airport guests, employees, and vendors.


• Provides proactive passenger assistance beyond the information desk area by staffing the mobile desk or by roving assigned areas, including ticketing, gate, and baggage claim areas in Terminals 1 & 2. Coordinates with team members for appropriate coverage.


• Performs activities and program tasks that enhance the safety and well-being of RDU guests, vendors, tenants, and employees through the enforcement of airport terminal standards.


• Ensuring compliance with federal, state, and local regulations and airport terminal operational guidelines and standards


• Provides travel, airport and regional information to passengers and guests, or refers guests to proper resources, as needed.


• Supports departmental initiatives to conduct consumer research, airport tours and special events.

*A detailed job description will be provided during the recruitment screening process.

What You Need:

Education:

Required:

• High School diploma or equivalent

Experience:

Required:

• 1 year of work experience related to customer service.

 Typical Work Hours: 

• 1st shift: 4:00 AM – 12:00 PM


• 2nd shift: 7:00 AM – 3:00 PM


• 3rd shift: 4:00 PM – 12:00 AM

Shifts rotate every four months, and availability for weekends and/or holidays is required.

Location:

• On-site RDU Airport Terminals 
  

RDU Benefits:

At the Authority, we appreciate you and care about your health, happiness, and future. Our benefits start on day one, including medical, dental, vision, tuition assistance, employee discounts, and perks like an on-site gym, a dedicated wellness team, and frequent company and team outings. For a full list of benefit offerings, check out the RDU.com Careers Page

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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