Customer Success Supervisor at CMA CGM in Alameda, California

Job Description:

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?


YOUR ROLE


Responsible for managing, controlling and monitoring inventory in the warehouse. Manage and train the staff of inventory material handlers engaged in checking, counting and replacing stock. Models and acts in accordance with our guiding principles and core values.


WHAT ARE YOU GOING TO DO?


• Responsible for the day-to-day inventory operations/activities in the warehouse.

• Review stock status reports for item usage, including unusual demands.

• Provide supervision and direction to all inventory employees. Plan daily assignments based on projected workload; set goals for individuals and team; communicate expectations; give directions; delegate where appropriate. Observe and document individual and team performance; give feedback; develop and train employees, write and deliver performance evaluations, deliver discipline when required.

• Follow and enforce company policies and procedures (i.e., Human Resources, Safety, Quality & Environment). Ensure direct reports are aware of policies and procedures.

• Provide on-site management (where necessary) and company representation to customer.

• Create and implement cost savings through LEAN initiatives.

• Responsible for operational progress and customer/employee relations.

• Prepare reports, summaries and analyses of inventory-related topics and issues and communicate with appropriate management.

• Help maintain the accuracy of the database by constantly spotting and correcting errors and updating inventory information.

• Recommend new or improved inventory techniques and procedures.

• Maintains inventory control records and keeps inventory files up-to-date.

• Investigate and resolve discrepancies in inventory records.

• Ensure safe and healthy workplace and address compliance issues, implement and maintain safety and compliance procedures.

• Perform special projects as required by the Assistant General Manager.


WHAT ARE WE LOOKING FOR?


• Proficiency in Microsoft Office, internet, web-based and job specific software applications.

• Ability to interact effectively with all levels of employees.

• Ability to train, motivate, coach and counsel others. Ability to develop, coach, reward and motivate staff.

• Very good interpersonal skills and the ability to interact with customers and employees.

• Very good written/oral communication and excellent listening skills.

• Exceptional problem solving, conflict resolution, decision-making, planning and organizational skills.

• Organizational skills and the ability to prioritize in demanding environments with tight deadlines.

• Detail-oriented and familiar with record-keeping systems.

• Small team leadership and relationship building skills and ability to balance team and individual responsibilities.

• Ability to write and deliver performance evaluations and other feedback and hold employees accountable for quality and production standards.

• Ability to assess situations and create plans to apply resources to projects, work situations, and problem areas.

• Capable of demanding adherence to safety standards.

• Must be able to read, write and speak English fluently.

• High school diploma.

• At least two (2) years supervisory experience in a distribution environment.

• Two-year technical or college degree is a plus, a bachelor's degree is preferred, with a plus in logistics, 3 PL or distribution.


WHAT DO WE HAVE TO OFFER?


With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.


We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.


It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.


ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.


#LI-KS1


CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.



Nearest Major Market: San Francisco

Nearest Secondary Market: Oakland